> Markdown version of [/jobs/ext/604464-plant-it-service-desk-supervisor](https://www.wearedevelopers.com/jobs/ext/604464-plant-it-service-desk-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Plant IT Service Desk Supervisor - **Company:** Slate Auto - **Location:** Warsaw, IN, United States - **Experience:** Experienced - **Salary:** $62,871.0 - $94,306.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Confluence, JIRA, BASIC (Programming Language), System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Information Technology Operations, Local Area Networks, System Center Configuration Manager, Networking Basics, Azure Active Directory, Virtual Local Area Networks, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Microsoft InTune, Hardware Asset Management, User Administration - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bbfd46efc2bd406c ## About the Role Do you have experience in Wireless networking?, Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time., * 5+ years of IT support experience, including at least 3+ years in a lead or supervisory capacity * Proven ability to stay hands-on while managing a team - this role requires both * Strong Windows 11 troubleshooting and endpoint management skills * Experience with Microsoft 365 and Entra ID / Azure Active Directory * Familiarity with endpoint management platforms (Intune, SCCM, or equivalent RMM tools) * Experience with IT service management platforms - Jira Service Management * Solid networking fundamentals: DNS, DHCP, VLANs, Wi-Fi, and basic switching * Strong communication skills - able to explain technical issues clearly to non-technical stakeholders * Ability to critical think and make decisions in a fast-paced environment Working Conditions * Critical on-site presence (5 days a week), on-call/after-hours support as needed * Fast-paced startup environment with hands-on leadership required. * Mix of office, shop floor, and supplier engagement. Physical Requirements * Must have the ability to lift up to 35 pounds. * Must have the ability to stand, walk, and perform repetitive tasks for extended periods. ## Description The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the Warsaw plant, responsible for endpoint health, AV/conference room readiness, identity and access requests, and coordinating with the corporate IT team on escalations, projects, and initiatives. This position reports to the IT Services Manager, * Serve as the primary escalation point for plant IT issues & projects - taking tickets, not just reviewing them and not just delegating work * Troubleshoot and resolve hardware, software, network, and AV issues end-to-end * Deploy, image, and configure Windows endpoints using Microsoft Intune * Manage hardware lifecycle including procurement coordination, deployment, and retrieval for plant employees * Maintain conference rooms, shared workstations, and production-floor IT equipment * Provide hands-on support for manufacturing systems, printers, barcode scanners, shared kiosks, and MFP devices Team Leadership * Supervise and mentor a team of Desktop technicians at the Warsaw plant * Set daily priorities, manage ticket queues in Jira Service Management, and ensure SLA adherence * Conduct regular 1:1s, provide coaching, and support career development for your team * Own shift coverage and on-call scheduling for plant IT support hours * Document technician performance and contribute to performance reviews Plant IT Operations * Maintain the Warsaw plant IT asset inventory - accurately tracked from procurement through disposition * Work with IT counterpart teams to manage local network closets, patch panels, switches, and Wi-Fi access points in coordination with the network team * Respond to access requests and identity issues, working with corporate IT to resolve Entra ID / Active Directory issues * Support onboarding and offboarding processes for plant employees, including hardware setup, account provisioning, and equipment retrieval * Ensure endpoint compliance and patching health through NinjaOne RMM * Maintain accurate SOP documentation and runbooks in Confluence for plant-specific IT procedures Collaboration & Communication * Serve as the primary IT point of contact for plant operations, HR, and facilities leadership * Escalate complex issues to the IT Manager with clear, well-documented context * Participate in plant leadership meetings to surface IT risks and upcoming needs * Coordinate with corporate IT on infrastructure projects, rollouts, and policy changes affecting the plant, At Slate, we're fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles. * Safety First * Delight Customers * One Team * Relentless Improvement * Fast, Frugal, and Scrappy * Respectful Collaboration * Positive Legacy ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)