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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Performance & ITSM Analytics Lead - **Company:** AllSTEM Connections - **Location:** Ontario, CA, United States - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Microsoft Excel, Application Programming Interfaces (APIs), Data Analysis, Cloud Computing, Data Integration, Data Presentation, Power BI, Microsoft SharePoint, SQL Databases, Web Analytics, Powerquery, Data Analytics, Star Schema, Servicenow - **Published:** June 24, 2026 - **Apply:** https://www.dice.com/job-detail/adca4eb7-5d95-4fb5-b41f-34051b1c82b5 ## About the Role Experience Baseline: Minimum of seven (7) years in reporting, data analytics, or performance management. Tooling Mastery: * 5+ years of hands-on Power BI development (DAX, Power Query/M, semantic modeling). o5+ years of experience with enterprise service management platforms (ServiceNow or equivalent ESM/ITSM tools). Process Knowledge: Deep understanding of the full Service Management lifecycle (Incident, Change, Problem, Request). Data Modeling: Proficiency in SQL and data integration from multiple sources (SharePoint, Excel, Cloud APIs). Preferred Attributes Industry-recognized certifications in Performance Analytics or ITIL Foundation. Proven experience supporting "C-Suite" or Governance-level reporting. Exceptional ability to communicate complex data patterns to non-technical stakeholders. ## Description We are seeking a Senior Enterprise Performance & ITSM Analytics Lead to serve as the architect of our operational insight strategy. You will be responsible for transforming complex service management data into executive-ready dashboards and actionable intelligence. As we evolve our enterprise service management capabilities, you will lead the strategy for how we measure process health, identify performance bottlenecks, and govern our data-driven decision-making processes. This is a strategic role for an expert who understands that "reporting" is not just about building charts-it is about designing the data models and metrics that show how work actually flows through an organization. If you are a practitioner who can navigate both the technical modeling layer and the executive boardroom, this is a unique opportunity to define the metrics that guide our operational success., Reporting & Dashboard Architecture Platform Strategy: Define the enterprise-wide reporting approach, evaluating when to utilize native platform capabilities versus advanced BI tools to ensure scalability, performance, and "single source of truth" data. BI Excellence: Design and develop high-impact Power BI solutions, focusing on sophisticated data modeling (star schema), advanced DAX measures, and interactive, role-based dashboards that support both operational and executive audiences. Native Platform Analytics: Architect native platform reporting, including advanced performance analytics, breakdown hierarchies, and trend-based scorecards to track lifecycle performance (Incident, Change, Problem, Service Requests). Metrics Governance & Data Modeling KPI Standardization: Design and maintain an enterprise-wide KPI library. You will own the definitions, calculation logic, and data sources to ensure consistent "apples-to-apples" reporting across the entire organization. Operational Intelligence: Engineer metrics that account for real-world complexity-such as SLA pauses, assignment transfers, and parent-child dependencies-to ensure our reports are trusted and accurate. Data Quality Advocacy: Partner with process owners to identify and remediate data quality gaps (missing attributes, stale records), ensuring our reports accurately reflect the operational reality. Governance & Executive Enablement Governance Reporting: Develop the reporting suite for executive steering committees and operational review boards. Structure outputs to provide "at-a-glance" executive summaries while maintaining the ability to drill down into operational specifics. Data Storytelling: Translate technical platform data into clear, narrative-driven insights. Provide data-backed recommendations to leadership that highlight risks, performance trends, and improvement opportunities. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)