> Markdown version of [/jobs/ext/605033-platform-technology-support-assistant-vice-president-vice-president](https://www.wearedevelopers.com/jobs/ext/605033-platform-technology-support-assistant-vice-president-vice-president). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Platform Technology Support - Assistant Vice President / Vice President

- **Company:** ICAPITAL LLC
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Expert
- **Salary:** $115,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Data Integration, Systems Theories, Issue Tracking Systems, Programming Environments, DataOps
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bce8a0df2169379a

## About the Role

Do you have experience in Customer communication?, Do you have a Bachelor's degree?, iCapital is seeking a motivated and client focused Assistant Vice President or Vice President to join the Platform Technology Support team. This role will support the onboarding, entitlement management, and day-to-day service operations of iCapital's rapidly growing digital, integrated platform. This individual will partner with both external users and internal stakeholders to resolve technical inquiries, maintain a seamless platform experience, and ensure the successful delivery of platform solutions across the white label ecosystem., * 8-12+ years of experience in client technical support, data operations, or a programming environment within a fast-paced or agile organization

 * Bachelor's degree is required
 * Strong communication skills and comfort interacting with external partners and internal business stakeholders
 * Able to prioritize effectively with excellent time-management skills
 * Demonstrated ability to work independently as well as collaboratively within a team
 * Experience analyzing complex technical problems and translating them into clear, actionable steps
 * Strong attention to detail with the ability to research systems, identify issues, and recommend solutions
 * Experience with data integrations is a plus
 * Familiar with alternative investments or financial technology (FinTech) is preferred

## Description

* Execute end-to-end technical and operational deliverables on recurring platform engagements, ensuring consistent, high-quality service.
 * Manage daily workflows with a strong client first mindset while maintaining platform stability and user satisfaction.
 * Partner closely with Product Managers, Relationship Managers, and Implementation teams to deliver a best-in-class platform experience.
 * Ensure external user access aligns with client expectations and support onboarding to tailored white label platform solutions.
 * Facilitate internal user entitlement management across iCapital's suite of proprietary systems.
 * Respond to technical inquiries from internal and external users via the ticketing system across iCapital's digital ecosystem.
 * Troubleshoot moderate to complex technical issues; escalate and collaborate with product specialists as needed for timely resolution.
 * Document processes, recurring technical issues, and best practices to support new product solutions and operational improvements.
 * Synthesize customer feedback and partner with cross functional teams to help enhance iCapital's digital offerings.
 * Participate in or lead customer demonstrations as new features or solutions are introduced.
 * Maintain and update team documentation, including process guides and operational materials.


## Related Videos

- [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner)
- [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects)
- [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments)
- [Tech as a Profit Center – Maximizing P&L Impact by Research Funding and Capitalization](https://www.wearedevelopers.com/videos/100125-tech-as-a-profit-center-maximizing-p-l-impact-by-research-funding-and-capitalization)
- [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai)
- [OLTP in the Lakehouse: Redefining Data for AI Workloads](https://www.wearedevelopers.com/videos/2038-oltp-in-the-lakehouse-redefining-data-for-ai-workloads)

## Related Articles

- [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)