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# Desktop Support

- **Company:** Infinite Computer Solutions (ICS)
- **Location:** Bakersfield, United States
- **Experience:** Experienced
- **Contract:** Internship / Graduate position
- **Skills:** Cerner, Microsoft Windows, Apple IOS, Apple Mac Systems, Desktop Computing, HP Thin Clients, Issue Tracking Systems, Microsoft Office, Software Engineering, Enterprise Software Applications, EHR Systems, Computer Equipment, Laptops
- **Published:** June 23, 2026
- **Apply:** https://www.dice.com/job-detail/5adb26b9-62b1-4168-bd09-28cdc1cec700

## About the Role

* 4+ year of experience in a desktop support, help desk, or IT customer service role (internships or equivalent experience accepted).
 * Basic understanding of Windows operating systems, IOS, Microsoft Office Suite, and standard desktop hardware.
 * Strong communication and customer service skills.
 * Ability to follow detailed instructions and escalate issues appropriately.
 * Willingness to work in a healthcare environment and interact with clinical staff.
 * Understanding of basic IT troubleshooting principles.
 * Willingness to travel within assigned geographical areas

Preferred:

 * Experience working in a healthcare or other regulated environment.
 * Basic understanding of network wireless, voice, and security technologies
 * Familiar with current operating systems
 * Familiarity with EMR/EHR systems (e.g., Epic, Cerner).
 * Knowledge of ticketing systems such as Ivanti.
 * CompTIA A+ or other entry-level IT certifications

## Description

* Serve as a point of contact for IT support requests via a communication and or ticketing systems.
 * Troubleshoot and resolve basic hardware and software issues for desktops, laptops, thin clients, mobile devices, printers, and all peripherals.
 * Assist users with login/access issues and basic application usage.
 * Document all support interactions in the IT service management system with detailed notes and resolution steps.
 * Escalate unresolved or complex issues to Tier 2 support according to established protocols.
 * Respond to, triage, and resolve IT support requests through the ticketing system in line with established SLAs.
 * Image, install and configure standard desktop hardware and software per IT standards and policies.
 * Strong knowledge of Windows and macOS operating systems; experience with common enterprise applications (Microsoft Office 365, Teams, etc.).
 * Ensure compliance with IT policies, security protocols, and HIPAA privacy standards.
 * Maintain a professional and courteous demeanor, especially in high-stress or urgent situations.


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