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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Platform Architect - **Company:** Boomi, LP - **Location:** United States - **Experience:** Expert - **Salary:** $144,756.0 - $180,945.0 - **Contract:** Contract - **Skills:** Computer-Aided Design, Application Integration Architecture, Configuration Management Databases, Code Review, Lightweight Directory Access Protocols (LDAP), Simple Object Access Protocol (SOAP), Software Engineering, Boomi, Technical Debt, Generative AI, Information Technology, Virtual Agents, Network Server, ServiceNow Customer Service Management, Servicenow - **Published:** June 23, 2026 - **Apply:** https://www.dice.com/job-detail/e962ba42-fb85-425e-8e72-c347f1088fbb ## About the Role * Platform Depth: 10+ years of ServiceNow experience in architect-level roles, primarily as an in-house role (non-contractor/consultant) with a track record of owning platform technical strategy and governance, not just delivering projects. You've worked across multiple modules and can navigate the full platform stack. * Architectural Judgment: You know the difference between a customization that serves the business and one that creates five years of upgrade pain. You can guide stakeholders toward the right technical solution, even when it's not the one they originally asked for. You know how to say no to the business. * Integration Architecture: Deep experience designing enterprise integrations - LDAP, SSO, SCIM, Mid-Servers, and REST/SOAP - with a focus on patterns that scale, not just solutions that work today. * Platform Internals: Strong command of CMDB/CSDM, Flow Designer, scoped application development, and performance governance. You understand how the pieces connect across the platform, not just how each piece works in isolation. * Communication & Soft Skills: Able to translate complex technical concepts for non-technical stakeholders and business requirements into actionable platform designs. Excellent mentorship abilities and a track record of developing developer teams. Bonus Points If You Have * Experience working with CRM * Experience working with CPQ * Experience with Boomi products * Certifications: * Certified System Administrator (CSA) * Certified Application Developer (CAD) * Certified Implementation Specialist (CIS) in CSM * Certified Technical Architect (CTA) * Certified Master Architect (CMA) Education: Master's degree in Computer Science or a closely related discipline. Aren't sure if you're a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates - so don't hesitate to apply; you could be the perfect fit! ## Description * Technical Architecture & Roadmap: Define and maintain the technical architecture for Boomi's ServiceNow ecosystem - CSM, SPM, CM Pro, and the CRM, CPQ, PRM suite. Own the technical direction in close partnership with the Platform Owner. * Requirements & Solutioning: Work directly with business stakeholders and product owners to take in requirements and translate them into technical designs and ServiceNow configurations. Identify when a requirement needs to be shaped or redirected before it becomes a bad implementation. * Governance & Standards: Establish and enforce development standards, code reviews, and technical best practices across every team that touches the platform - minimizing technical debt and keeping the platform upgradeable and maintainable. * Instance & Environment Strategy: Define Boomi's instance strategy - how many environments, what each sandbox is used for, what the release and promotion cadence looks like, and how we manage platform upgrades without disruption to the business. * Technical Design: Lead the design of complex integrations, custom applications, and automated workflows across modules (CSM, CRM, CPQ etc.). Lead solutioning for the CRM/CPQ replacement initiative alongside product and business stakeholders. * Platform Innovation: Stay ahead of ServiceNow releases (e.g., Australia, Brazil) to evaluate new features like Generative AI, Agentic AI and Process Mining - and drive a deliberate point of view on what Boomi should adopt, and when. * Develop Internal Capability: Mentor developers, establish the technical bar, and build internal ServiceNow expertise so Boomi grows less dependent on external consultants over time. ## Related Videos - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Are Code Reviews Worth It? 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