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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Quanta Services - **Location:** Birmingham, AL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Backup Devices, Information Systems, Dynamic Host Configuration Protocol, Document Management Systems, Disaster Recovery, Domain Name System (DNS), Supervisory Control and Data Acquisition (SCADA), Virtual Private Networks (VPN), Networking Basics, Remote Access Technology, Software Deployment, TCP/IP, Wide Area Networks, Wireless Networks, Network Routers, Office365, Software Troubleshooting, Information Technology, Process Control Systems, Laptops, Operational Systems, User Accounts - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e0df6bedea0baa41 ## About the Role Do you have experience in Wireless networking?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent experience may be considered. * 0-2 years of experience in IT support, help desk, desktop support, or a related technical support role. * Strong working knowledge of Microsoft Windows operating systems and Microsoft 365 applications. * Experience administering user accounts and permissions within Active Directory. * Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, routers, switches, and wireless networking. * Strong troubleshooting and problem-solving abilities in both office and field environments. * Excellent communication and customer service skills with the ability to support technical and non-technical users. * Ability to prioritize multiple tasks and work independently in a fast-paced environment. Preferred * Experience supporting industrial, utility, power generation, or construction environments. * Familiarity with SCADA systems, operational technology (OT) environments, or industrial control systems. * Understanding of cybersecurity frameworks and best practices. * Knowledge of NERC CIP standards and compliance requirements. * Industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or similar credentials. * Experience supporting remote sites and distributed workforces. ## Description Quanta Power Solutions is seeking an IT Support Analyst that provides technical support and maintains information technology systems that support both corporate operations and field-based power generation projects. This role is responsible for ensuring reliable, secure, and efficient technology services across office and remote environments, including support for operational technology (OT) systems critical to energy infrastructure. What You'll Do * Provide Tier 1 and Tier 2 technical support for hardware, software, network, and connectivity issues across corporate and field locations. * Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other peripheral equipment. * Manage user accounts, permissions, and access controls using Active Directory and related administration tools. * Monitor and troubleshoot LAN, WAN, VPN, wireless, and remote connectivity issues, including support for field offices, substations, and project sites. * Support and maintain operational technology (OT) systems, including SCADA and other industrial applications utilized in power generation and energy infrastructure projects. * Ensure availability, performance, and reliability of business-critical and operational technology systems. * Assist with implementing and maintaining cybersecurity policies, standards, and compliance initiatives, including NERC CIP requirements. * Support system patching, software deployments, upgrades, backups, and disaster recovery processes. * Document system configurations, troubleshooting procedures, technical solutions, and support activities. * Collaborate with engineering, project management, and field operations teams to support business and project objectives. * Participate in IT asset management, inventory tracking, and equipment lifecycle planning. * Provide technical support at remote project sites and field offices as needed. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)