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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk & Facilities Lead - **Company:** Preferred Credit - **Location:** Las Vegas, NV, United States (Remote available) - **Experience:** Expert - **Salary:** $56,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Confluence, JIRA, Cloud Computing, Microsoft Office, Software Deployment, Information Technology, Laptops - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=05690b93fe17accf ## About the Role Do you have a valid Driver's License license?, Do you have experience in Vendor relationship building?, Do you have a Associate's degree?, Are you looking for an opportunity to make a meaningful impact, grow your career, work in a dynamic environment? PCI is seeking a Service Desk & Facilities Lead who is detail-oriented, customer-focused, and has IT service desk experience, strong problem-solving skills, and a proactive approach., Must-Have Qualifications: * Associates degree or equivalent experience and certification in a related field. * Advanced troubleshooting skills for laptops, software, and IT systems. * Strong knowledge of IT service desk management tools and endpoint security practices. * Familiarity with facilities operations, including HVAC systems, security, and emergency preparedness. * Valid Driver's License, reliable vehicle, and active insurance for occasional work-related travel. Nice to have but not Required! * Minimum of 2 years' experience in a supervisory or leadership role within an organization of 100+ employees. * Minimum of 4 years' experience using systems such as Active directory, Confluence, Duo, Jira Service Desk, Office 365, PDQ, and Zoom. * Relevant certifications such as ITIL, Microsoft 365, Active Directory, or something similar. ## Description * Provides on-site technical support for 50+ local users, including laptop configurations, troubleshooting, and maintenance. * Delivers remote technical co-support for 200+ users in the St. Cloud, MN office and working from home environments, ensuring seamless functionality of hardware and software. * Deploys and manages software installations, updates, and patches using tools such as PDQ and SmartDeploy across all company locations. Facilities Management * Serves as the primary point of contact for all Las Vegas, NV Office facilities-related matters, ensuring a safe and comfortable work environment. * Manages vendor relationships and contracts for building services, including cleaning, repairs, and security. * Coordinates office maintenance, security, and emergency preparedness efforts, proactively addressing potential risks. Collaboration and Communication * Provides mentorship and guidance to employees on IT best practices and security awareness. * Identifies process improvements to enhance IT support and facilities management efficiency. * Provides clear, concise updates on technical and facilities issues, resolutions, and timelines to staff and stakeholders. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)