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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Operations Senior Specialist - **Company:** Jaguar Land Rover Ltd. - **Location:** Mahwah, NJ, United States - **Experience:** Expert - **Salary:** $95,000.0 - $119,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Office, Microsoft PowerPoint, RapidMiner, Tableau (Software), Technical Data Management Systems, Data Processing, Data Analytics - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ff49c10c3eef9fb3 ## About the Role Do you have experience in Technical engineering?, * Bachelor's degree in engineering or relevant technical discipline, or equivalent professional experience. * Minimum 5 years of experience in automotive technical service, engineering, or related technical operations. * Strong proficiency in Microsoft Office applications, including advanced Excel (data manipulation, formulas) and PowerPoint. * Ability to work independently and collaboratively with proactive initiative. * Electric vehicle certification. * Experience with data management and analytics tools such as RapidMiner, Tableau, or comparable platforms. Preferred: * Experience within an OEM technical services environment. * Strong understanding of diagnostic systems, special tools, and technical support processes. * Background in warranty analytics, quality engineering, or product investigation. ## Description The Technical Operations Senior Specialist serves as the subject matter expert for all customer and retailer technical and warranty concerns within the North American market. This role is responsible for leading issue identification, trend analysis, and the development of engineering based solutions to improve customer satisfaction, retailer performance, and overall warranty cost efficiency. Working cross functionally with both local and global teams, the Technical Operations Senior Specialist monitors warranty spend and emerging concerns, drives timely resolution, and escalates systemic issues to global engineering counterparts when required. The position also oversees market specific special tools and diagnostic requirements, ensuring alignment with global standards and supporting broader technical services readiness. This role is critical in reducing warranty expense, improving diagnostic accuracy, and enhancing the technical competence of the region. What you will be doing: * Analyze technical data (claims, warranty, product reports) to identify trends, root causes, and emerging issues impacting market performance. * Monitor and evaluate warranty spend, KPIs, and retailer compliance to drive cost reduction and improved service quality. * Conduct deep-dive investigations on vehicle concerns and repairs to identify failure patterns and accountability. * Create and deliver clear, data-driven reports and presentations to leadership, cross-functional teams, and global stakeholders. * Collaborate with internal and global partners to support issue resolution, campaign readiness, and continuous process improvement. * Lead and participate in technical review forums (e.g., CCRG, TRG, FIFI) to accelerate issue identification and resolution. * Provide technical and diagnostic support, including tools management, ePQR review, and new model launch readiness. * Mentor team members and strengthen technical capabilities across diagnostics, analysis, and problem-solving. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)