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# Implementation Specialist - Item Processing

- **Company:** Computer Services, Inc.
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** System Configuration, Data Validation, File Transfer, Software Engineering, File Transfer Protocol (FTP), Information Technology
- **Published:** June 18, 2026
- **Apply:** https://www.builtincolorado.com/job/implementation-specialist-item-processing/9785466

## About the Role

Required:

 * Minimum of 2+ years of relevant experience in banking, fintech, or implementation roles
 * Experience with item processing, branch capture, or remote deposit capture
 * Strong communication and customer-facing skills
 * Understanding of file movement, FTP, and secure transfer processes
 * Ability to manage multiple priorities and work independently

Preferred:

 * Experience with CSI products such as Summit or POD+
 * Familiarity with tools like FileZilla or similar file transfer platforms
 * Experience working with financial institutions or banking systems
 * Strong organizational and problem-solving skills

## Description

Hiring Remotely in USA
Junior
Configure and implement CSI item processing solutions (POD+, Web RDC, Smart Branch), set up equipment, validate data, train bank staff, coordinate go-live activities, and provide post-implementation support while liaising with product and engineering teams.
The summary above was generated by AI, As an Implementation Specialist - Item Processing, you will play a key role in delivering CSI's item processing solutions-including POD+, Web RDC, and Smart Branch-to new and existing financial institution clients. This position combines technical configuration with customer-facing training and support, ensuring successful implementations from initial setup through go-live. You will partner closely with internal teams and bank clients to configure systems, facilitate training, and ensure a smooth transition during product implementations.

What You'll Do

Implementation & Configuration

 * Execute implementation projects including new conversions, cross-selling opportunities, and system enhancements
 * Configure item processing solutions, including POD+, Web RDC, and Smart Branch
 * Support setup of equipment such as scanners and ensure proper system configuration
 * Assist with data validation, system setup, and pre-go-live readiness

Customer Engagement & Training

 * Serve as a primary point of contact for clients throughout the implementation process
 * Introducing customers to CSI solutions and providing product training to bank staff
 * Ensure alignment between customer expectations and system functionality
 * Deliver virtual training and guide customers through system usage

Project Coordination & Go-Live Support

 * Support go-live activities to ensure a smooth transition for customers
 * Monitor project progress and communicate updates with internal stakeholders
 * Provide post-implementation support and troubleshoot issues as needed

Cross-Functional Collaboration

 * Partner with product, software engineering, and support teams to deliver successful implementations
 * Stay informed on product updates and enhancements to support effective customer training and adoption

What Success Looks Like

 * Accurate configuration of item processing solutions
 * Successful and timely go-live transitions
 * Strong customer engagement and satisfaction
 * Effective communication across internal teams and client stakeholders


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