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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Center Technician - **Company:** i3 Broadband - **Location:** St. Peters, MO, United States - **Experience:** Experienced - **Salary:** $43,680.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Business Analytics Applications, Application Services, VoIP, Complex Networks, Information Systems, Data as a Services, Desktop Computing, Issue Tracking Systems, OSI Models, Media Gateway Control Protocol (MGCP), Network Control, Network Monitoring, Wide Area Networks, Diagnostic Tools, Computer Network Operations, Information Technology - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e14851f8f2db1781 ## About the Role Do you have experience in Customer communication?, Do you have a Bachelor's degree?, * Bachelor's degree in Computer Science, Information Systems, or related field preferred, OR * 2-4+ years of hands-on experience in Information Technology, Network Operations, or a related technical environment * Equivalent combinations of education, certifications, and experience will be considered Skills and Competencies: * Strong working knowledge of: * LAN/WAN networking and circuit diagnostics * OSI model (application through physical layers) * Network monitoring and ticketing systems * Experience with VoIP protocols such as SIP and MGCP * Ability to troubleshoot network performance issues using diagnostic and analytical tools * Strong problem-solving and critical thinking skills with attention to detail Working Conditions: * Must be able to sit at a desk for extended periods, working at a computer up to 8 hours per day. * Ability to communicate orally and in writing. * Ability to physicallyoperatepersonal computers, copy machines, telephones, and other common office machines and equipment. * Ability to work in a fast-paced, 24/7 operational environment ## Description The Network Operations Center (NOC) Technician is responsible for monitoring, supporting, and troubleshooting complex network environments to ensure the availability and performance of voice, data, and application services. This role requires strong problem-solving, communication, and customer service skills, along with a solid technical foundation in network operations. This position supports a broad range of operational activities, from routine monitoring and incident response to advanced troubleshooting and root cause analysis., Network Monitoring & Support * Monitor and support complex network environments, including fiber access, transport, and IP-based voice and data services, using a variety of network monitoring tools * Ensure network availability and performance by proactivelyidentifyingand responding to alarms, alerts, and system events * Utilizeticketing systems to log, track, and manage incidentsin accordance withoperational procedures * Incident Management & Troubleshooting * Triage, troubleshoot, and resolve network and customer service incidents ina timelyand efficient manner * Analyze network behavior using diagnostic tools toidentifyfaults across LAN, WAN, and service layers * Document all incidents thoroughly, including troubleshooting steps, resolution, and follow-up actions * Escalate incidents asappropriate basedon complexity, impact, or time constraints * Customer Support & Communication * Providea high levelof customer service by effectively communicating with internal and external customers * Develop andmaintainstrong working relationships through professional and responsive support * Serve as a point of contact during service disruptions, providing updates and managing expectations Operational Support & Collaboration * Assume assigned roles and responsibilities during network incidents or outage events * Act as an escalation point for other departments and provide cross-functional support as needed * Collaborate with engineering and technical teams to support network changes, maintenance, and issue resolution Continuous Improvement & Knowledge Sharing * Contribute to process improvements byidentifyingrecurring issues and operational inefficiencies * Assistin developing andmaintainingdocumentation, includingrunbooksand troubleshooting guides * Provide mentoring, training, and coaching to peers and other departments when applicable ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Kubernetes Security Best Practices](https://www.wearedevelopers.com/videos/1411-kubernetes-security-best-practices) - [What Makes Open Source Work: Licensing and Beyond](https://www.wearedevelopers.com/videos/1416-what-makes-open-source-work-licensing-and-beyond) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [A Hitchhikers Guide to Container Security - Automotive Edition 2024](https://www.wearedevelopers.com/videos/1119-a-hitchhikers-guide-to-container-security-automotive-edition-2024) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)