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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Logan University - **Location:** Chesterfield, MO, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Desktop Computing, Microsoft Office, Office Suite, Data Logging, Software Troubleshooting, Computer Equipment, Information Technology - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=685c9dca627ae1b0 ## About the Role * a thorough knowledge of operating systems and office productivity software. * outstanding problem-solving/troubleshooting abilities. * strong organizational skills. * a professional customer service approach., * Minimum of an Associate degree and 2-3 years of related work experience is required. * A strong working knowledge of software applications, including MS Office Products and Windows operating systems, is required. * A strong working knowledge of personal computers, including hardware and software, is required. * CompTIA A+ certification is preferred. Other Qualifications: The Help Desk Technician must be available for emergencies and occasional evening and weekend work. PHYSICAL DEMANDS: The physical demands described here are representative of those requires to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk to different offices to resolve technical problems, to sit, use hands and fingers, and reach with hands and arms to type on and configure computer systems. Must be able to speak and hear faculty and staff members to discuss technical issues or problems. Lifting of equipment up to 50 pounds is required. The employee is occasionally required to stand, stoop, or kneel to set up computer equipment. Specific vision abilities required by this job include close vision to use a computer and to do the required paperwork. ## Description SUMMARY: The Help Desk Technician provides computer support and hardware/software troubleshooting for faculty, staff, and students. This position provisions, configures, and deploys new computers. Applicants must have strong oral and written communication abilities, be organized, and demonstrate well-developed interpersonal skills., * Support faculty and staff with computer and telecommunication issues, escalating issues as needed. * Respond to Help Desk calls by logging pertinent information in a tracking system and escalating emergency situations to the appropriate individuals. * Stay up-to-date with work orders in the ticket management system and respond to users in a timely manner. * Assist with the setup of new PCs, including imaging and deployment of workstations. * Function as a contact for students for troubleshooting, support, and assistance. * Maintain and manage computers in the Student Computer Lab, including keeping systems up to date with antivirus and software updates. * Troubleshoot and maintain printers and copiers, including toner supply. * Perform other duties as assigned by the Director of Information Technology. ## Related Videos - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Navigating Growth, Scaling Challenges, and Office Expansions with David Singleton, CTO at Stripe](https://www.wearedevelopers.com/videos/100362-navigating-growth-scaling-challenges-and-office-expansions-with-david-singleton-cto-at-stripe) - [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)