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# Implementation and Integration Support Specialist

- **Company:** PAYBRIGHT
- **Location:** Raleigh, NC, United States
- **Contract:** Permanent contract
- **Skills:** Customer Data Management, Systems Integration
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6b1a2a95d01d389e

## About the Role

Do you have experience in Time management?, Do you have a Bachelor's degree?, * Solid understanding of how software system integrations (POS, payments, booking, etc.)

 * Technical aptitude - able to quickly learn systems, tools, and integrations
 * Strong communication skills - clear, direct, and professional
 * Strong organization and time management - able to manage multiple projects at once
 * Comfort working independently in a fast-paced environment
 * Attention to detail and follow-through, * Bachelor's degree
 * 3+ years of experience in customer service, hospitality, technical support, or software/integration environments
 * Experience in merchant services, payments, or POS systems preferred, * Bachelor's (Required), * Hospitality: 2 years (Required)
 * Problem-solving and troubleshooting: 2 years (Required)
 * Sales : 2 years (Required)
 * Financial services: 1 year (Preferred)
 * Sales Skills: 2 years (Preferred)
 * Technical Acumen : 2 years (Required)
 * CRM systems Ticketing/support tools: 1 year (Preferred)

Work Location: Hybrid remote in Raleigh, NC 27612

## Description

We are hiring an Implementation and Integration Support Specialist on our POS Desk team. This position will run POS implementations from sale to go-live, making sure each merchant is set up with the right system and actually able to process.

This role is part project manager, part product expert. You will answer inbound questions, troubleshoot gaps, research new integration options, and ensure agents and merchants are using the right tools for their business. The right person will be able to evaluate business needs, recommend software and integrations, coordinate vendors and internal teams, and track every step of the rollout to keep deals moving and prevent issues., * Take full ownership of implementation projects from kickoff to go-live, driving timelines and keeping every step on track

 * Lead discovery calls with merchants/agents to identify needs and recommend the right POS systems and integrations
 * Orchestrate seamless handoffs between PayBright, POS vendors, and internal teams to keep deals moving
 * Oversee deployments end-to-end (menu builds, equipment, training, installation, and launch)
 * Act as a product expert, able to assist merchants with technical issues or challenges during onboarding
 * Maintain clean, accurate CRM data to ensure full visibility into pipeline and activity
 * Build and continuously strengthen our internal database of POS integrations
 * Identify and evaluate new integration opportunities, including niche and vertical-specific solutions
 * Enhance internal knowledge resources with real-world context and insights that improve team performance
 * Own reporting on POS and integration activity, ensuring data is accurate and actionable
 * Prepare clear, accurate documentation for agents and merchants to keep deals moving smoothly
 * Deliver targeted product demos as needed to support deal momentum (less than 10% of time)


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