> Markdown version of [/jobs/ext/606554-experience-lead](https://www.wearedevelopers.com/jobs/ext/606554-experience-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Experience Lead - **Company:** Sloomoo Institute LLC - **Location:** Chicago, IL, United States - **Experience:** Expert - **Salary:** $43,680.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Slack, Gsuite - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c413c85160d53447 ## About the Role Do you have experience in Stakeholder relationship building?, * Experience of operational management within a guest-facing operation including hotels, restaurants/food & beverage, entertainment operations, museums, live events or similar (required). * Excellent time management and organizational skills. * Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships. * Ability to engage with colleagues in a diplomatic manner, with firmness where necessary. * Knowledge of Microsoft Office, Google Suite, Slack, Project Management systems. * Energetic, perceptive, confident problem solver with a good sense of humor. * Able to problem solve in a fast-paced environment. * Minimum age: 18 years. ## Description The Experience Lead is a hands-on, guest-facing floor leader who helps bring the Sloomoo experience to life every day. Working closely with the Assistant General Manager (AGM) and General Manager (GM), this role provides real-time support, coaching, and oversight of the hourly team while driving service excellence across every station., * Act as the shift leader when AGM/GM are offsite or focused elsewhere; manage 30-40 hourly team members on shift. * Take personal responsibility for presentation and experience standards across the site. * Deliver and elevate guest experiences across all zones; troubleshoot issues quickly with a calm, joyful tone * Continually support and challenge the teams to maintain and improve the overall experience, championing developments that have a positive impact on the visit. Communicate with leadership regarding staff coaching opportunities. * Develop and maintain excellent working relationships with relevant leadership teams. * Champion all requirements relating to accessibility including physical facilities and staff training, and delivery and improvements across the site. * Represent the guest Experience team in meetings and committees as assigned. * In conjunction with the General Manager, control labor spend to ensure we are maintaining front of house (FOH) labor budgets to set standards. * Support marketing efforts through videos, pictures, stories etc. * Report any issues, including written incident reports at the end of the shift. * Support the Manager on Duty on delivering top of the class birthday parties, events & groups visits. * Lead by example displaying the expectation of the team through your actions. * Aware of the needs of the team and providing training, support, breaks when necessary. * Ensure that safety is the top priority at all times. * You're smiling, being authentic - even when guests may not be around! * Other responsibilities as assigned by managers. ## Related Videos - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) ## Related Articles - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)