> Markdown version of [/jobs/ext/606606-forward-implementation-and-onboarding-specialist](https://www.wearedevelopers.com/jobs/ext/606606-forward-implementation-and-onboarding-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Forward Implementation and Onboarding Specialist - **Company:** American Resort Development Association - **Location:** Seattle, WA, United States - **Experience:** Experienced - **Salary:** $95,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Podcasting, Spreadsheets, Software as a Service, System Configuration, Digital Technology - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b6f454e1146067db ## About the Role Do you have experience in Webinars?, We care more about proof-of-work than pedigree. You'll probably recognize yourself: * Arda or a comparable kanban / pull-replenishment system, shipped end-to-end at a manufacturer. Hands-on configuration, deployment, and support of a card- or bin-based system on a real floor. * 2+ years of implementation, customer success, or operations experience working with manufacturers. Mix is fine; real reps owning outcomes matter. * You've run a pull system on a real floor. Kanban, two-bin, CONWIP, min/max with actual cards or bins-and fixed it when bin sizes were wrong. Hands-on, not just academic. * Great with people. Hospitality, customer relations, or service backgrounds count for a lot here-stressed-out shop owners feel heard, skeptical operators feel respected. * Creative physical problem-solver. When the right card placement is blocked by a structural beam and the operator's preference doesn't match the textbook, you find the version that works in that building. * Willing to do unglamorous setup work. Laminating cards, measuring bins, sorting part numbers in a hotel room at 9pm. * Travel well. 50-70% of the time, usually a week at a stretch-you don't dread it. * Decent with software. Not a developer, but comfortable in a CRM, a spreadsheet, and a configuration UI. Nice-to-Haves * Lean manufacturing, continuous improvement, or operations consulting (5S, VSM, single-piece flow, kaizen). * SaaS implementation experience at SMB or mid-market manufacturers. * Comfortable on the record-customer videos, case-study quotes, the occasional webinar. * Trade show experience-booth, demo plan, lead capture and follow-up at a manufacturing event. * Public-facing experience-panels, conference talks, podcasts, or a YouTube/LinkedIn presence in the manufacturing space., * You're uncomfortable with ambiguity-every floor is different and the playbook is being written. ## Description Implementations are where Arda wins or loses. Today, they're carried by a small group of generalists. We need a dedicated implementer who can: * Carry a portfolio of customers from contract through go-live and into ongoing success. * Run real work on real shop floors-not implementations from a slide deck. * Turn each rollout into reusable scaffolding: templates, training, and the playbook the next implementers will use. You'll report to the Head of Customer Success and partner closely with GTM, engineering, and leadership. What You'll Do Run Implementations End-to-End * After the software sale, scope and quote the on-site implementation engagement-walk the floor, sketch the scope, and produce the quote that anchors the work. * Customer kickoffs that translate products, layout, suppliers, and pain points into an Arda deployment plan. * On-floor implementation-walk the lines, choose the starter items, size bins, place cards, train operators where they actually work. * Platform configuration: items, suppliers, replenishment logic, card libraries, and the operational details that make a deployment hold up. * Drive every implementation to "first scan triggers a real order"-then to steady-state usage. * Document what works and what doesn't so each rollout makes the next one faster. Organize the Shop * Item organization is often half the work-duplicate part numbers consolidated, bin systems rebuilt, containers standardized, and, when warranted, a full warehouse or stockroom layout redesigned. * Make the physical space match the digital system. Label things. Move shelves. Get the bin behind the card to make sense before the card goes up. Own the Customer Relationship * Post-go-live ownership-check-ins, adoption surfacing, expansion across lines, sites, and use cases. * Real, durable relationships with line operators, material handlers, purchasing clerks, shipping leads-the people who decide whether Arda stays in the building. * Training across the gap-the new hire on their second week and the owner with thirty years on the floor, in the same session. * Voice of the customer back to product and engineering. What we ship next comes from what you see on the floor. Be Arda's Face in the Field * Partner with marketing on Arda's trade show presence-Modex, ProMat, regional meetups. Ownership of logistics, demos, and follow-up varies by event and bandwidth. * Be the person at the booth-demo the product, work the floor, take the meetings, source the next round of customers. * Turn customer wins into stories Arda uses everywhere else: case studies, before/after photos, short videos, quotes for marketing. * Speak credibly about lean manufacturing in front of operators, plant managers, and owners. Our customers know whether you've actually been in the work. How We Run Implementations * Cadence: Focused on-site week, remote follow-through. * Definition of done: Cards placed, operators trained, and the customer self-sufficient on Arda. * Review: Short retro after each implementation. Wins become playbook entries; losses become process changes. What Success Looks Like First 30 Days * Shadow active implementations; ramp on the product; demo Arda cold by end of week two. * At least one full week on a customer floor with an experienced implementer. * Audit the current implementation process-what works, what breaks, where the playbook has gaps. By 60 Days * First implementations owned end-to-end, including the on-site week. * First round of playbook contributions-templates, training materials, checklists. * Launched customers scanning cards, reordering, trending up on adoption. By 90 Days * A portfolio of customers running on Arda with measurable adoption. * Clear runway into year one-a healthy book of successful go-lives, customers expanding their use of Arda, and a playbook making each next rollout faster. * Trusted with the floor-and the trade show booth. ## Related Videos - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech) - [WeAreDevelopers LIVE - Local Transcriptions with Open-Source AI](https://www.wearedevelopers.com/videos/1905-wearedevelopers-live-local-transcriptions-with-open-source-ai) - [Developers don't need onboarding, do they? 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