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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Technician (4am) - **Company:** Intermat, L.L.C. - **Location:** Portland, OR, United States - **Salary:** $49,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Linux, Virtual Private Networks (VPN), Windows Search, Network Architecture, Networking Basics, Network Diagrams, Network Administration, Azure Active Directory, Software Engineering, Wi-Fi Technology, Computer Networking Systems, Firewalls (Computer Science), Microsoft InTune - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=43631b9372a63a42 ## About the Role Do you have experience in Windows?, * 1+ year of IT support experience (help desk or MSP preferred) * Strong troubleshooting and communication skills (you can explain tech clearly and patiently) * Familiarity with: + Microsoft Windows desktop environments + Microsoft 365 apps and basic administration + Networking fundamentals (Wi-Fi, VPN, switches, etc.) + Smartphones and mobile devices (iOS/Android) * Solid documentation habits and attention to detail * Reliable transportation for occasional client visits Nice-to-Haves * CompTIA A+ or Network+ (or willingness to earn Network+ within 6 months, we'll support you) * Experience with ConnectWise or other PSA tools * Exposure to Cisco networking, firewalls, or managed network environments * Exposure to Azure AD / Entra ID, Intune, or modern device management * Familiarity with Apple OS or any flavor of Linux ## Description We're growing and looking to add an early-rising, client-focused problem solver to our Service team in the role of IT Service Technician (4 AM Shift)! What Is an IT Service Technician (4 AM Shift)? You're the kind of person who likes being the first one online, getting ahead of the day while most people are still sleeping. When something breaks, you don't panic. You troubleshoot, communicate clearly, and get things working again. This role is perfect for someone who loves solving problems, doesn't need hand-holding, and can balance customer service with technical work. This position runs from 4:00 AM to 1:00 PM (full-time, 40 hours/week) and supports the early business hours of our clients. You'll help keep systems stable, respond to issues quickly, and make sure users feel supported and taken seriously. As an IT Service Technician (4 AM Shift) at Internetworks, you'll handle incoming tickets, respond to alerts, resolve everyday IT issues, and collaborate with a sharp, supportive team to deliver outstanding service., * Support network infrastructure: Respond to network alerts, troubleshoot latency issues, investigate location outages, and help keep clients online through rain and shine * Triage incoming support tickets: Evaluate, prioritize, resolve Tier 1 issues, or escalate as needed * Remote Support: Diagnose and fix workstation, printer, and software issues via phone, chat, or remote session * Customer Care: Be the calm, friendly voice clients rely on when things go sideways * Ticket Management: Log all work, time, and notes accurately in ConnectWise * Collaboration: Partner with teammates, dispatchers, and account managers to keep service efficient and communication clear * Documentation + knowledge building: Help improve internal documentation and learn new tools/systems as you grow Bonus Responsibilities * Assist with PC lifecycle management: setups, swaps, updates, replacements * Create and update network diagrams / architecture maps as needed * Contribute ideas during team meetings and bring positive energy to shared goals * Occasionally support onsite visits for installs or troubleshooting * Occasionally support evening/weekend maintenance work (rare, but part of IT life) * On-Call Rotation: You'll be part of a shared on-call rotation and may occasionally support after-hours or weekend issues. ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Solving AI Amnesia: Building "Infinite Memory" for Agents without the RAM](https://www.wearedevelopers.com/videos/1961-solving-ai-amnesia-building-infinite-memory-for-agents-without-the-ram) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)