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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Engineer - Agentic AI for IT Operations - **Company:** Ally Financial Inc. - **Location:** Charlotte, NC, United States (Remote available) - **Experience:** Expert - **Salary:** $90,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, Continuous Integration, Cursor (Graphical User Interface Elements), Distributed Systems, Information Technology Operations, Software Engineering, Data Logging, Large Language Models, Multi-Agent Systems, Mttr, Information Technology, Virtual Agents, Splunk, GPT, Dynatrace, Servicenow - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a3f61b1207805692 ## About the Role Do you have experience in Stakeholder management?, Do you have a High school diploma or GED?, * 7+ years of relevant experience or equivalent combination of education and experience * High School Diploma or GED equivalent, * 5+ years software engineering experience with strong depth in distributed systems, enterprise operations, or SRE. * Bachelors Degree in Computer Science or similar field or equivalent experience. * Hands-on experience building automation or AI-driven operational tooling (e.g., agent-based systems, LLM apps, observability-driven automation, self-healing systems). * Expertise with incident, change, and problem management processes in large enterprise environments. * Strong understanding of governance, risk, and compliance frameworks (technology control standards, audit readiness, policy implementation). * Proven ability to lead cross-functional technical initiatives with diverse partners. * Excellent communication skills; approachable, practical, and team-oriented working style. * Ability to influence without authority and drive execution at scale. Highly Preferred Skills: * Awareness the latest on AI technology * Experience with LLM frameworks, multi-agent orchestration, or retrieval-augmented automation. * Experience with Claude Code, IDEs with AI agents like Cursor, VSCode with Agents etc.. * Familiarity with ServiceNow, APM/log platforms (Dynatrace, Splunk) CI/CD, and cloud platforms. * Background in FinTech or regulated industries. ## Description We are seeking a Principal Engineer to lead the design, implementation, and adoption of agentic AI solutions that transform how our Corporate Technology organization manages incidents, changes, and problems across complex, production environments including SaaS, COTS and homegrown applications which are on-prem and the cloud. This role is a key technical leader driving operational reliability, automation, and risk-aligned engineering practices across the enterprise. You will work closely with Security, Enterprise Operations, Risk and Compliance, and application teams to architect solutions, ensure compliance with mandates, and accelerate delivery. You'll bring deep technical expertise, a collaborative mindset, and a passion for modernizing IT operations with AI-driven automation. At this time, Ally will not sponsor a new applicant for employment authorization for this position.erations. The Work Itself Agentic AI Engineering & Architecture * Architect, develop, and evolve agentic AI solutions that automate incident management, change management, and problem management workflows. * Build intelligent agents for detection, triage, diagnostics, communication, and remediation across production applications for SaaS, COTS and homegrown applicationsDesign and implement scalable integration patterns with monitoring, logging, ticketing, automation, and observability platforms. Operational Excellence & Production Support * Partner with production support, SRE, and application teams to improve reliability, reduce MTTR, and automate operational runbooks. * Establish engineering standards for safe deployment, testing, and monitoring of AI-enabled automation.Provide technical leadership during major incidents, ensuring agent-driven tooling and guidance supports consistent recovery. Governance, Risk, and Compliance Leadership * Drive completion of corporate tech risk and compliance mandates across application teams. * Define technical controls, ensure alignment with regulatory requirements, and guide teams through implementation.Track program execution, identify gaps, and escalate risks with clarity and data. Cross-Functional Partnership * Serve as a key technical liaison across Security, Enterprise Operations, Infrastructure, Risk, and Compliance. * Lead technical discussions, influence architectural decisions, and gain alignment across multiple stakeholder groups.Communicate complex concepts in a clear, approachable, and outcomes-focused way. Leadership & Team Culture * Mentor engineers, champion best practices, and set a high bar for engineering quality and accountability. * Foster a collaborative, approachable, team-first culture-modeling communication, ownership, and transparency. * Help shape long-term strategies for AI-driven IT operations across the enterprise. ## Related Videos - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Pioneering AI Assistants in Banking](https://www.wearedevelopers.com/videos/1627-pioneering-ai-assistants-in-banking) - [Speak, Code, Deploy: Transforming Developer Experience with Voice Commands](https://www.wearedevelopers.com/videos/1159-speak-code-deploy-transforming-developer-experience-with-voice-commands) ## Related Articles - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [MLOps And AI Driven Development](https://www.wearedevelopers.com/magazine/82-mlops-and-ai-driven-development) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Got AI ideas but no money? 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