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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure Operations Analyst - Data Center - **Company:** GTT, LLC - **Location:** Owings Mills, MD, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Data Centers, Disaster Recovery, Performance Tuning, Servicenow - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fe9739fba52c0645 ## About the Role Do you have experience in Vendor relationship building?, * Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time., * Possesses solid understanding of the tech and asset management industries and internal business units to enable navigation of key partners and understanding of impact * Typically requires 3 years of relevant experience * Requires in-depth knowledge and expertise in your job discipline and working knowledge of related disciplines * A solid understanding of the broader technology portfolio * Stays abreast of industry trends and technologies * Maintains root cause analysis skills for investigation of incidents impacting technology availability * Engages various teams to evaluate and implement performance tuning recommendations Preferred Skills * Experience with ServiceNow and StruxureWare Data Center Expert * Certified Data Centre Professional (CDCP) certification or Data Centre Certified Associate (DCCA) from Schneider Electric ## Description The Infrastructure Operations Analyst role on the Data Center Operations Facilities Site Support team partners with the Corporate Real Estate & Workplace Services and Global Physical Security teams to maintain high performing environmental infrastructure within the Data Centers and ensure all critical Technology spaces are secured and accessible to authorized individuals only. With the growing colocation environment this role is also responsible for managing access to the colocations and Customer Portal. You will monitor and support existing data centers globally, hardware, software, processes, systems, and other related infrastructure. You will be responsible for service delivery across all technology domains and all consumers, including execution of all recovery, disaster recovery, and related capabilities. * Leads projects or work streams within broader projects * Manages relationships with third party suppliers for service delivery * Accountable for work of self and sometimes others, provides process and standards advice in area of specialty * Works independently, receives minimal mentoring * Acts as a resource for colleagues with less experience, * Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels * Reviews the production readiness of technology solution implementations and coordinates next steps across the involved teams * Oversees and provides guidance on analysis of performance trends and actions being taken for preventing potential impacts * Effectively uses logic as a problem-solving tool * Demonstrates understanding of statistical models for problem analysis * Actively helps team members and makes suggestions to improve practices * Reviews critical environment work authorizations and method of procedure documents for accuracy and risk impact * Works with external vendors to authorize access and work performed within secured Technology space * Responds to audit requests related to physical access and Data Center environmental controls * Provides on-call support ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Convincing Product teams to Adopt Gitops in a Large Org](https://www.wearedevelopers.com/videos/1936-convincing-product-teams-to-adopt-gitops-in-a-large-org) - [5 Years in Cloud Native: The Good, the Bad, and the Bill](https://www.wearedevelopers.com/videos/100111-5-years-in-cloud-native-the-good-the-bad-and-the-bill) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)