> Markdown version of [/jobs/ext/607560-is-technology-support-specialist-marlton-ft](https://www.wearedevelopers.com/jobs/ext/607560-is-technology-support-specialist-marlton-ft). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IS Technology Support Specialist - Marlton - FT - **Company:** Virtua, Inc. - **Location:** Evesham, NJ, United States - **Salary:** $56,181.0 - $87,339.0 - **Contract:** Permanent contract - **Skills:** Computer Networks, Systems Architecture, Connectivity Problems, Peripherals, Computer Equipment, Information Technology - **Published:** June 16, 2026 - **Apply:** https://diversityjobs.com/career/17268776/Is-Technology-Support-Specialist-Marlton-Ft-New-Jersey-Evesham ## About the Role * No prior professional experience required. * Experience in computer hardware installation, maintenance, and repair preferred. * Strong analytical, technical, and troubleshooting skills required. Customer focus and a positive, can-do approach are critical. * Must have good interpersonal, verbal and written communication skills. * Able to write and maintain clear documentation about system architecture, release, and implementation plans, and develop and maintain internal documentation. * Strong attention to detail, problem investigation and diagnostic skills. Required Education: High School diploma required. Associates degreeBachelors degree preferred. Training/Certifications/Licensure: A+ certification, MCP or HDI certification preferred ## Description Installs, configures, and responds to Customer Support calls for software, hardware, peripherals, and other data network devices; troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment; develops and maintains technical documentation; interfaces with other IT teams and service vendors to resolve problems. Responsible for projecting a professional, friendly, customer service focused image in all customer communication. Develops and maintains productive and professional relationships with other teams within IT. Position Responsibilities: Requires travel to customer/remote sites to complete tasks; home base assignment may vary based on support and customer needs - available 24/7 support as needed. Promptly responds to tickets and work orders and initiates resolution; updates ticket's notes to include progress and resolution; follows up with customer to ensure satisfaction; leaves follow up notice when servicing customer equipment in their absence; adheres to IT business practices. Participates in IT projects as needed. Creates and maintains support and technical documentation in department knowledgebase. Maintains rapport with customers by meeting with users to determine quality of service and makes necessary adjustments to accommodate needs; examines and resolves complaints; routinely rounds in customer areas to identify any trending issues or concerns. Performs in-depth research to reveal improved methods and technology for Information Technology customer functions. Independently maintains job knowledge of the latest and emerging technologies, including new hardware, mobile devices, and various operating systems and by participating in educational opportunities. ## Related Videos - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)