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# Software Technologist II

- **Company:** Earthsoft, Inc.
- **Location:** Pensacola, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Business Software, Databases, DevOps, Microsoft Office, Software Maintenance, Web Applications, Zoho Office Suite, Information Technology, Data Management, SQL Server Management Studio (SSMS)
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dbe5333d03cd702b

## About the Role

Do you have experience in Microsoft Office?, * Intermediate problem solving skills

 * A basic working knowledge of other EarthSoft-selected business software, including Zoho Desk and Microsoft DevOps
 * Basic understanding of EarthSoft clients' contracts and the Business Partner Program
 * Know EarthSoft's internal workflow, industry, and clients
 * EQuIS product experience required
 * A basic working knowledge of tools required for advanced troubleshooting (e.g., SSMS)
 * Experience with Office 365 and customer support of software/web applications
 * A basic understanding of environmental data, data management, and databases is helpful
 * Academic or work experience in STEM fields (e.g., Chemistry, Environmental, or Geological Sciences (or similar), Computer Science, Engineering, or Geography) with 1-3 years of work experience in a related field

## Description

* Train other team members in team products and processes.
 * Provide general product technical support to customers .
 * Directly assist customers and internal staff with the installation and use of EQuIS products .
 * Directly assist customers and internal staff with testing and problem-solving standard configurations.
 * Create thorough ticket summaries, user stories, and bugs.
 * Conduct effective client meetings .
 * Actively participate in forum conversations.
 * Awareness of obligations as defined in the EarthSoft Software Maintenance Agreement .
 * Actively participate in team communication/knowledge sharing during team meetings.
 * Coordinate and collaborate amongst various EarthSoft departments and groups.


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