> Markdown version of [/jobs/ext/607665-end-user-computing-supervisor](https://www.wearedevelopers.com/jobs/ext/607665-end-user-computing-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Computing Supervisor - **Company:** IQVENTURES CORPORATE, LLC - **Location:** Fort Lauderdale, FL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Knowledge Management, Microsoft Software, User Environment Management - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=df560ca6265d06ff ## About the Role Do you have experience in Teamwork?, * Experience leading or supervising an IT service desk, help desk, or end-user support team * Background in high-volume, inbound call environments and ticketing systems * Strong communication skills with the ability to translate technical concepts for non-technical users * Proven leadership abilities in coaching, mentoring, delegation, and team development * Excellent organizational and multitasking skills, with the ability to manage competing priorities * Calm and confident decision-making during incidents, escalations, and high-pressure situations * Solid understanding of IT support concepts, including: * Troubleshooting and incident management * Service request fulfillment and escalation processes * ITIL principles (incident, request, problem, change, knowledge management) * Working knowledge of Microsoft technologies, endpoints, and enterprise support tools * Experience creating or reviewing documentation, knowledge articles, and employee communications * Ability to build strong relationships across teams, vendors, and all levels of the organization * Self-motivated with strong accountability and sound judgment, * Help desk Supervisory: 1 year (Preferred) ## Description We're looking for a driven and experienced End User Computing Supervisor to lead our service desk team in Fort Lauderdale. In this role, you'll combine hands-on leadership, operational oversight, and technical expertise to ensure a seamless support experience for employees at every level of the organization. If you thrive in a fast-paced environment, enjoy leading teams, and excel at improving processes and service delivery-this is your opportunity to make a meaningful impact. What You'll Do * Oversee daily service desk operations, including inbound call handling, ticket intake, assignments, and resolution * Lead and support a team of IT professionals, including hiring, onboarding, scheduling, and training * Manage team coverage, shift schedules, and on-call rotations to ensure consistent support availability * Monitor ticket queues, service levels, backlog, and escalations to maintain performance standards * Analyze and report on key metrics (call volume, ticket volume, response times, resolution rates, productivity) * Provide clear triage and escalation guidance, ensuring issues are routed and resolved efficiently * Deliver ongoing coaching, feedback, and development to elevate team performance and service quality * Coordinate incident response and outage communications, keeping stakeholders informed and aligned * Partner with HR and leadership to address performance, attendance, and employee relations matters * Communicate effectively with employees at all levels, including executives and field teams * Maintain and improve knowledge base content, documentation, and training materials * Collaborate with vendors and internal IT teams to resolve issues and enhance processes * Lead or contribute to projects, process improvements, and service desk initiatives * Act as a bridge between leadership and the team by communicating priorities, updates, and expectations ## Related Videos - [UX is a fullstack job!](https://www.wearedevelopers.com/videos/1020-ux-is-a-fullstack-job) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Same Tower, New Confusion: The Tower of Babel 2.0](https://www.wearedevelopers.com/videos/100101-same-tower-new-confusion-the-tower-of-babel-2-0) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)