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# PTP Stakeholder Support Lead

- **Company:** Tandym Group
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $145,600.0 - $176,800.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Oracle Fusion Middleware, Servicenow
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ab77d725f2369746

## About the Role

Do you have experience in Vendor relationship management?, Do you have a Bachelor's degree?, * 10+ years of AP/PTP experience, including at least 4 years in a Director- or VP-level leadership role

 * Bachelor's degree in Business, Finance, Accounting, or a related field
*
Demonstrated expertise across the full AP/PTP lifecycle, including invoicing, payments, and vendor management

 * Experience building or leading a customer service, help desk, or inquiry management function within a finance or shared services environment.
 * Strong root cause analysis and problem-solving skills with the ability to translate inquiry trends into process improvements
 * Proven ability to manage large, globally distributed teams in a fast-paced, change-intensive environment
 * Hands-on experience with support ticketing or service desk systems, such as ServiceNow
 * Experience leveraging AI-enabled support tools to improve service delivery
 * Excellent stakeholder management and executive communication skills

Desired Skills:

 * Experience supporting an ERP migration from a service delivery or change management perspective
 * Knowledge of SOX controls relevant to PTP inquiry handling and process documentation
 * Media, entertainment, or large enterprise industry background
 * Experience operating in a global shared services or GBS environment

## Description

A recognized media organization in Tennessee is seeking a new PTP Stakeholder Support Lead to join their team in Nashville. In this role, the PTP Stakeholder Support Lead will oversee stakeholder inquiry management within procure-to-pay operations. This role focuses on improving service delivery, supporting Oracle Fusion transition efforts, and driving process improvements across a global team environment., * Lead the end-to-end stakeholder support function for procure-to-pay inquiries, including intake, triage, routing, resolution, and closure.

 * Manage escalations for complex or high-priority inquiries related to invoices, payments, vendor setup, and PTP policy.
 * Partner with PTP, procurement, disbursements, supplier onboarding, and technology teams to resolve process gaps and improve service delivery.
 * Support Oracle Fusion transition activities by helping prepare the team for system changes, go-live impacts, and stakeholder communications.
 * Analyze inquiry trends, produce reporting, and drive process improvements through root cause analysis, documentation, and training.


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