> Markdown version of [/jobs/ext/607734-administrator-tools-automation](https://www.wearedevelopers.com/jobs/ext/607734-administrator-tools-automation). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Administrator (Tools & Automation) - **Company:** HCL America Inc. - **Location:** United States - **Salary:** $67,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Collaborative Software, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Azure Active Directory, Backup and Restore, Windows Desktop, Data Logging, Office365, Microsoft InTune, Information Technology, Laptops - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3a81543fa02544fb ## About the Role Domain/Subdomain: DWP/FSO \\\\r\\\\nJob Description\\\\r\\\\nRoles & responsibilities: \\\\r\\\\n* Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and O365/M365 applications.\\\\r\\\\n* Troubleshooting Unified communication tools such as Teams, Zoom video call related issues.\\\\r\\\\n* Should be familiar with collaboration tools, meeting room equipment and meeting room checks.\\\\r\\\\n* Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.\\\\r\\\\n* Troubleshooting Windows Profile, printers, shared drives related issues.\\\\r\\\\n* Troubleshooting network connectivity issues.\\\\r\\\\n* Deploying standard image on desktops and laptops using Endpoint manager/Intune.\\\\r\\\\n* To provide 1st line technical support; answering support queries via phone and email.\\\\r\\\\n* To maintain a high degree of customer service for all support queries and adhere to all service management principles.\\\\r\\\\n* Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred. \\\\r\\\\nTechnical Proficiencies: \\\\r\\\\n* To take ownership of user problems and be pro-active when dealing with user issues.\\\\r\\\\n* To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.\\\\r\\\\n* Respond to inquiries from clients and help them resolve any hardware or software problems.\\\\r\\\\n* To escalate more complex calls to the relevant IT Support member.\\\\r\\\\n* To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.\\\\r\\\\n* Pre-build PCs. Good Experience in deskside support. \\\\r\\\\nRequired Skills and Experience: \\\\r\\\\n* Associate Degree in Computer Science or related field \\\\r\\\\n* Exhibit HCL Technologies Guiding Principles\\\\r\\\\n* Professional demeanor\\\\r\\\\n* Excellent communication skills\\\\r\\\\nAdditional requirements: -\\\\r\\\\n- Must possess a valid driver\\\\\\\'s license. \\\\r\\\\n- Must be able to carry up to 50lbs of weight off the ground. \\\\r\\\\n, Domain/Subdomain: DWP/FSO \\\\r\\\\nJob Description\\\\r\\\\nRoles & responsibilities: \\\\r\\\\n* Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and O365/M365 applications.\\\\r\\\\n* Troubleshooting Unified communication tools such as Teams, Zoom video call related issues.\\\\r\\\\n* Should be familiar with collaboration tools, meeting room equipment and meeting room checks.\\\\r\\\\n* Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.\\\\r\\\\n* Troubleshooting Windows Profile, printers, shared drives related issues.\\\\r\\\\n* Troubleshooting network connectivity issues.\\\\r\\\\n* Deploying standard image on desktops and laptops using Endpoint manager/Intune.\\\\r\\\\n* To provide 1st line technical support; answering support queries via phone and email.\\\\r\\\\n* To maintain a high degree of customer service for all support queries and adhere to all service management principles.\\\\r\\\\n* Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred. \\\\r\\\\nTechnical Proficiencies: \\\\r\\\\n* To take ownership of user problems and be pro-active when dealing with user issues.\\\\r\\\\n* To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.\\\\r\\\\n* Respond to inquiries from clients and help them resolve any hardware or software problems.\\\\r\\\\n* To escalate more complex calls to the relevant IT Support member.\\\\r\\\\n* To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.\\\\r\\\\n* Pre-build PCs. Good Experience in deskside support. \\\\r\\\\nRequired Skills and Experience: \\\\r\\\\n* Associate Degree in Computer Science or related field \\\\r\\\\n* Exhibit HCL Technologies Guiding Principles\\\\r\\\\n* Professional demeanor\\\\r\\\\n* Excellent communication skills\\\\r\\\\nAdditional requirements: -\\\\r\\\\n- Must possess a valid driver\\\\\\\'s license. \\\\r\\\\n- Must be able to carry up to 50lbs of weight off the ground. \\\\r\\\\n ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)