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# Senior Help Desk Technician

- **Company:** Digital Integrated Systems
- **Location:** Richfield, OH, United States
- **Experience:** Expert
- **Salary:** $60,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Systems Engineering, Microsoft Azure, Command-Line Interface, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, Information Security Management, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Microsoft SharePoint, Virtual Local Area Networks, Wide Area Networks, Computer Networking Systems, Wireless Application Protocol (WAP), Firewalls (Computer Science), Hardware Infrastructure, Cisco
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dc5b8f68821aabbf

## About the Role

Do you have experience in WAN?, * Senior level troubleshooting skills

 * 5+ years of client facing experience

Required Troubleshooting Qualifications

 * Microsoft Office 365
 * Microsoft Sharepoint
 * Microsoft Azure
 * Microsoft Active Directory
 * Microsoft Exchange Servers (on-premise)
 * Backup and Disaster Recovery
 * DNS/DHCP Configurations
 * PC/Server Hardware
 * Networking Solutions (VPN configurations, firewall command line, VLANs, WAPs, WAN, LAN)
 * RMM Optimization

Preferred Certifications in some of following areas:

 * Cisco Certified Network Associate (CCNA)
 * Network +
 * CompTIA A+
 * Certified Information System Security Professional (CISSP)
 * Microsoft Certified Systems Engineer (MCSE)

Preferred Personality Traits

 * Accountable
 * Hardworking
 * Fun
 * Collaborative
 * Strong leader
 * Clear communicator
 * Tenacious Problem Solver
 * Constant Learner



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