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# IT Help Desk

- **Company:** Its, Llc.
- **Location:** Vandenberg Air Force Base, CA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, CompTIA Security+, Desktop Computing, Issue Tracking Systems, Microsoft Office, Network Connections, Software Engineering, Tablet Computers, Peripherals, Laptops
- **Published:** June 20, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8692656/it-help-desk

## About the Role

Education: High School Diploma
Certifications: CompTIA Security Plus certification
Clearance Requirement:

Top Secret Clearance Required

## Description

ITS, LLC is seeking a successful candidate for a full-time IT Technician at a junior level to support the 24/7 NOC Operations Support Help Desk for the Space Command & Control at Vandenberg SFB., Provide Tier I help desk technical support to customers and peers including application and hardware support, troubleshoot network connectivity, and assist with requests regarding account administration, training, distribution, and documentation of software, system, and network status.
Install, maintain, configure, troubleshoot/repair IT devices, and software. Includes, but is not limited to, desktop PCs, laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016
Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists
Work independently and as part of a team to troubleshoot and solve hardware and software issues for the user community
Monitor trouble ticket queues and emails for timely customer engagement and resolution
Interact daily with Senior Tech and customers; interaction normally involves the exchange or presentation of information via the phone, email, or face-to-face communication
Interact well with peers, end users, and external support organizations in a professional and courteous manner
Provide software license management for Government Off-the-Shelf (GOTS) and Commercial Off-the-shelf (COTS) software


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