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# UX Designer - Assisted Service

- **Company:** eBay
- **Location:** San Jose, CA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Software Design Patterns, Website Wireframe, Enterprise Software Applications
- **Published:** June 20, 2026
- **Apply:** https://arc.dev/remote-jobs/j/ebay-ux-designer-assisted-service-oyb1bdabj0

## About the Role

* Have experience designing UX for complex systems, internal tools, or workflow-driven products (e.g., customer support tools, enterprise software, AI-assisted tools)
 * Are skilled at translating user needs, behavioral insights, and operational constraints into clear product requirements and design solutions
 * Can independently plan and execute research, including contextual inquiry (e.g., observing teammates in their workflow), interviews, and usability testing
 * Have a strong ability to synthesize research into actionable insights that influence product and design decisions
 * Are comfortable facilitating workshops, co-creation sessions, and design critiques with cross-functional teams
 * Excel at simplifying complex problems and designing for efficiency, clarity, and speed
 * Communicate clearly and confidently through presentations, storytelling, and artifacts (flows, wireframes, prototypes)
 * Are proactive, self-driven, and able to navigate ambiguity while maintaining momentum
 * Can manage multiple projects and priorities effectively, setting clear expectations and delivering on commitments
 * Are based in India and prepared to work primarily in U.S. time zones to support close collaboration with global partners

## Description

* Design intuitive, efficient, and scalable experiences for internal teammate tools that empower customer support agents to deliver faster, higher-quality assistance
 * Deeply understand multi-step support workflows, systems, and problems, and translate them into streamlined, usable solutions
 * Partner closely with Product, Engineering, Data Science, and Operations to shape product direction and ensure solutions meet both business goals and teammate needs
 * Use research and data to inform and validate design decisions, balancing priorities in a fast-paced environment
 * Plan and conduct end-to-end research (e.g., interviews, shadowing, usability testing) with support teammates, or collaborate with research partners when needed
 * Act as the voice of the teammate by identifying research opportunities during planning and bringing insights into product strategy and prioritization
 * Design for real-world conditions such as high-volume workflows, cognitive load, multitasking, and time pressure
 * Contribute to and evolve design patterns and systems for internal tools, ensuring consistency and scalability across the ecosystem
 * Collaborate early and often with cross-functional partners and fellow designers to co-create solutions and iterate quickly


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