> Markdown version of [/jobs/ext/608679-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/608679-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** SIDEJOB INC. - **Location:** Oklahoma City, OK, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Computer Networks, System Configuration, Issue Tracking Systems, IT Management, Remote Desktop Services, Office365, Peripherals, Information Technology - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a35bb55366431698 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Excellent verbal and written communication skills * Excellent troubleshooting abilities * Proficiency with Windows troubleshooting * Intermediate knowledge of Microsoft O365 applications * General knowledge of computer networking * General knowledge of remote troubleshooting with Remote Desktop application * General troubleshooting, knowledge of typical computer peripherals (ex. Printers monitors, etc.) * Self-motivated and able to work on multiple tasks * Ability to communicate effectively in large or small group settings * Working knowledge of current and future technical trends and information * Ability to meet the physical demands of the position - the duties of this job require frequent standing, walking and reaching. Routinely, employees are required to sit; to manipulate objects and tools; and stoop, kneel, crouch or crawl. Must routinely lift computer, printers, monitors and other computer peripherals and occasionally lift 60 to 100 pounds. Education/Experience: * Associates degree (AS) in Computer Science or related field preferred * Competency in Windows 10/11 * At least 2 years of previous experience with desktop support Working Relationships: * Maintain inter-department relationships to resolve client issues * Effectively communicate with extended service providers, IT Management and IT infrastructure groups Other Requirements: Must pass background and vehicle checks., * help desk: 2 years (Required) ## Description The technician will provide comprehensive technical support services to all OTA staff located throughout the State. Hours of service are from 7:30 am to 4:30 pm. Principle Responsibilities: (Essential Function) * Timely follow-up on their assigned and open tickets within the required service level * Monitor high severity incidents to ensure resolution within communicated service level * Provides technical support regarding system configuration, program usage, and desktop problems to users * Support and troubleshoot Microsoft 0365 * Responsible for assigning and resetting passwords using Active Directory and testing systems security * Records problem and resolution details in ticketing system * Applies knowledge of company policies and standard practices to resolve problems * Analyzes issues and uses judgment to make decisions * Escalates non-standard problems or issues * Alerts manager to reoccurring problems and patterns of problems * Works with all levels of management, including direct support to Executives * Undertakes special projects as directed * Build computers, i.e., load windows from image, install software, and set user configurations, etc. * Assist in Mobile device management * Assist in equipment procurement/inventory process - daily ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) - [Decode Your People: Using PCM to Build High-Performance Teams](https://www.wearedevelopers.com/videos/100194-decode-your-people-using-pcm-to-build-high-performance-teams) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)