> Markdown version of [/jobs/ext/608713-customer-enablement-lead-us](https://www.wearedevelopers.com/jobs/ext/608713-customer-enablement-lead-us). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Enablement Lead (US) - **Company:** Realtime Robotics, Inc. - **Location:** Boston, MA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JIRA, Software as a Service, Management of Software Versions, B2b Software, Computer-augmented Design and Manufacturing, Hubspot, Industrial Software - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f3af176b411085d2 ## About the Role Do you have experience in Technical Proficiency?, Required * 5 to 7+ years in program management, customer success, customer education, or a related customer-facing role at a B2B software company. * Demonstrated ability to manage cross-functional initiatives and communicate effectively with both technical and non-technical stakeholders. * Track record of measuring and improving self-service outcomes (deflection, activation, time-to-value), not just producing deliverables. Strong project management skills: planning, prioritization, risk identification, and status reporting. * Technical aptitude to learn a complex engineering product deeply. Background in simulation, CAD/CAM, robotics, or industrial software is a significant plus. * Skilled at extracting knowledge from subject matter experts and turning it into teachable, scalable content. * Proficiency with Jira, HubSpot, or similar project management and CRM tools. * Comfortable operating as a function of one, with the judgment to know when that needs to change. * Willingness to travel as needed to support customer engagements and on-site visits. Preferred * Bachelor's degree in Business, Engineering, or a related field. MBA or relevant graduate degree a plus. * PMP, CSM, or equivalent certification. * Experience in a SaaS, industrial software, or manufacturing automation environment. ## Description Realtime Robotics sells software that changes how the world's largest manufacturers program and validate their robotic production lines. Customer engineers are adopting a workflow their industry has no muscle memory for, and the speed at which they become competent and self-sufficient directly determines the success of each deployment., * Define the customer competence journey and build the curriculum, reference material, and in-product guidance to take engineers from first login to self-sufficient power user. * Establish content standards for the craft at the heart of the product: building robust, well-structured process simulation files. Developed by extracting expertise from delivery and application engineers. * Own the metrics: self-service deflection rate, time-to-competence, content coverage vs. product surface, content freshness vs. release cadence, and error-message click-through to resolution. * Build and maintain the content infrastructure: information architecture, authoring and review workflow, versioning aligned to releases, and publishing surfaces (docs portal, in-product help, video, structured courses). * Run a monthly prioritization loop: mine Support and Success data to determine what to build, fix, or retire. * Partner with Product Management to improve error reporting and in-product guidance so the product itself becomes the first teacher. * As the function matures, hire and direct contributors (writers, instructional designers, video). 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