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# IT Support Specialist

- **Company:** Virginia Tire and Auto
- **Location:** Ashburn, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Data Loss, Virtual Private Networks (VPN), Network Connections, Network Routers, Information Technology
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=90c93802587701f5

## About the Role

Do you have experience in Technical writing within technology?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.

 * 3-5 years of experience in an IT support or specialist role, with a strong understanding of computer systems, networks, and security.
 * Excellent problem-solving and analytical skills with attention to detail.
 * Strong organizational and time management skills, with the ability to manage multiple tasks effectively.
 * Self-motivated and capable of working independently as well as part of a team.
 * Excellent written and verbal communication skills in English.
 * Ability to learn and adapt quickly to evolving technologies and organizational needs.
 * Experience with technical writing and documentation, with proficiency in IT tools and systems., * Innovative: Consistently introduces new ideas and demonstrates original thinking
 * Leader: Inspires teammates to follow them
 * Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

## Description

The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Auto's IT infrastructure by providing technical support, maintaining system security, and contributing to cross-functional IT projects. This position is responsible for resolving help desk tickets, supporting security protocols, and collaborating with both internal teams and external vendors to deliver exceptional service., * Monitor and troubleshoot network connectivity across locations, including routers, switches, and VPN connections, to ensure reliable system performance.

 * Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs.
 * Assist in the development, implementation, and maintenance of IT systems and departmental processes to enhance operational efficiency.
 * Assist in maintaining business continuity protocols to support the organization during emergency situations or data loss.
 * Evaluate and implement new hardware and software to meet operational needs and improve system performance.
 * Track and document IT inventory and assets, ensuring up-to-date records of all in-store communication technologies.
 * Collaborate with internal teams and external vendors on cross-functional IT initiatives.
 * Provide technical support to staff members, troubleshooting and resolving issues as they arise.
 * Actively learn organizational systems and become an expert through self-teaching, reviewing documentation, and guided learning processes.
 * Perform other related duties as assigned.


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