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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Michigan Schools & Government Credit Union - **Location:** Troy, MI, United States - **Salary:** $40,976.0 - **Contract:** Permanent contract - **Skills:** Inventory Management Software, Software Deployment, Information Technology, Hardware Debugging - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a235758fd77e68b3 ## About the Role Do you have experience in Vendor communication?, Do you have a Associate's degree?, If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!, * Associate degree in Information Technology or relevant certification required; or * 1 year information technology experience required. ## Description Overview of Responsibilities: Provides first-level technical support by responding to help desk tickets and phone requests. Resolves common hardware, software, and access issues and coordinates vendor repairs as needed. * First-Level Technical Support: Provides support for all team members seeking technical assistance by phone or help desk ticketing system. Troubleshoots hardware, software, printer, and peripherals issues to ensure minimal disruption. Maintains accurate status updates on help desk tickets and escalates unresolved issues when necessary. Identifies and escalates trends in support requests that could indicate broader outage or system issues. Delivers a positive support experience through clear communication, timely follow-up, and documentation of issues resolution. * Maintain User Access and Profiles: Assists team members with password resets, account unlocks, and the creation and maintenance of user profiles and credentials on the network and email systems. Follows established security procedures and escalates potential access risks in accordance with defined procedures. * Hardware and Software Deployment Support: Supports the setup, deployment, and basic maintenance of desktops, laptops, and peripheral equipment. Assists with inventory tracking and performs routine preventative maintenance to ensure equipment remains functional, reliable, and aligned with organizational standards. Documents setup process and common issues to improve consistency, reduce resolution time, and enhance support efficiency. * Coordinates Vendor Repairs: Works with third-party vendors to report, schedule, and track hardware repair needs. Monitors repair ticket status to ensure timely resolution and minimal downtime. Ensures clear communication and timely follow-up to minimize disruption to members or team members. Core Competencies: * Member Focus: Uses active listening skills to gain insight and understanding into the needs of team members in order to troubleshoot and resolve problems. * Action Oriented: Takes on new opportunities, unfamiliar tasks, and tough challenges with a sense of urgency and enthusiasm. Prioritizes and separates work into efficient workflows and effectively deploys IT resources. * Communicates Effectively: Communicates effectively with technical and non-technical audiences; readily adapts approach based on the situation. * Instills Trust: Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues. * Self-Development: Learns quickly through experimentation when facing new situations and actively seeks new ways to grow using formal and informal development channels. ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [100 times more frequent deployments: How did we create a high performance team?](https://www.wearedevelopers.com/videos/1069-100-times-more-frequent-deployments-how-did-we-create-a-high-performance-team) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [From Space to Software: Reliability Lessons 40 Years After Challenger](https://www.wearedevelopers.com/videos/100283-from-space-to-software-reliability-lessons-40-years-after-challenger) - [Headless Flipper - embeddable mobile devtools for your CI and beyond](https://www.wearedevelopers.com/videos/451-headless-flipper-embeddable-mobile-devtools-for-your-ci-and-beyond) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) ## Related Articles - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)