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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Site IT Support Site Specialist - **Company:** SHORELINE - **Location:** Zeeland, MI, United States - **Salary:** $66,000.0 - **Contract:** Permanent contract - **Skills:** Disaster Recovery, IBM Maximo, IT Management, Microsoft Office, Microsoft Operating Systems, Network Architecture, Network Connections, Network Protocols, Software Deployment, Systems Integration, Backup and Restore, Computer Equipment, Information Technology, Operational Systems, Elixir - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c3b645ef34e565a8 ## About the Role Do you have experience in Managing projects?, * Bachelor's degree in Information Technology, Business, Computer Science, Engineering, or a related field; equivalent work experience will be considered. * Experience working in or supporting a manufacturing environment preferred. * Experience supporting both Information Technology (IT) and Operational Technology (OT) environments. * Experience managing cross-functional teams, projects, and business processes. Technical Knowledge * Strong knowledge of Microsoft operating systems and networking protocols. * Experience with computer hardware, networking, and system administration. * Advanced proficiency with Microsoft Office applications and application support. * Experience with system backups, disaster recovery, and administrative functions. * Familiarity with ITIL principles and service management best practices. * Preferred experience with: + OSIsoft PI + Majiq Elixir + IBM Maximo + QISoft Skills & Competencies * Exceptional analytical and problem-solving skills. * Strong organizational skills with attention to detail and documentation. * Excellent customer service mindset and interpersonal abilities. * Outstanding verbal and written communication skills. * Ability to communicate technical concepts to non-technical users. * Highly self-motivated, resourceful, and capable of working independently. * Ability to prioritize and manage multiple tasks in a fast-paced manufacturing environment. * Strong collaboration and relationship-building skills. Work Environment & Physical Requirements * Full-time, on-site position supporting a 24/7 manufacturing operation. * Standard 40-hour work week with emergency call-in availability as needed. * Ability to lift up to 40 pounds without assistance. * Ability to use computer equipment, tools, and related technology devices. * Ability to participate in meetings, presentations, and plant-floor activities. * Occasional travel may be required to support software implementations, system integrations, and other technology initiatives. ## Description New-Indy Containerboard (NICB) is seeking a highly motivated and technically skilled IT & OT Site Administrator to support and optimize the technology infrastructure within our manufacturing operations. This role serves as the primary on-site technology resource, responsible for supporting network infrastructure, operational technology (OT), end-user computing systems, and business-critical applications that enable our 24/7 manufacturing environment. The ideal candidate is a proactive problem-solver who can effectively bridge the gap between Information Technology (IT) and Operational Technology (OT), while building strong relationships across departments to drive innovation, operational excellence, and continuous improvement., The IT & OT Site Administrator leads day-to-day technology support and problem resolution while ensuring alignment with NICB's IT & OT policies, standards, and strategic objectives. This position serves as a key liaison between site operations and the Enterprise IT & OT organization, helping implement technology initiatives that improve reliability, productivity, and business performance., Technical Support & Problem Resolution * Resolve escalated IT and OT support tickets and technical issues throughout the site. * Identify root causes of recurring issues and implement long-term solutions. * Provide technical support and training to end users to maximize technology effectiveness. * Maintain documentation for systems, network connectivity, support procedures, and subject matter experts. * Manage vendor support agreements and coordinate external technical resources as needed. * Collaborate with Enterprise Security teams to identify and mitigate site-specific cybersecurity risks. * Ensure the reliability and performance of site technology systems supporting manufacturing operations. Strategy, Planning & Continuous Improvement * Develop site-level subject matter experts and support training initiatives. * Monitor incident trends and communicate emerging issues to leadership. * Partner with business process owners to develop and maintain Business Continuity Plans. * Identify opportunities to improve operational efficiency through technology solutions and process optimization. * Support continuous improvement efforts by leveraging best practices from both site operations and Enterprise IT & OT teams. Project Management & Technology Initiatives * Assist in planning, monitoring, and executing IT & OT projects. * Track project milestones, deliverables, budgets, timelines, and resource requirements. * Collaborate with management and production teams to identify operational challenges and technology opportunities. * Develop business cases, project scopes, objectives, implementation plans, and return-on-investment analyses. * Prepare and deliver project updates, reports, presentations, and technical documentation. * Support software deployments, system integrations, infrastructure upgrades, and other technology initiatives. ## Related Videos - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Decode Your People: Using PCM to Build High-Performance Teams](https://www.wearedevelopers.com/videos/100194-decode-your-people-using-pcm-to-build-high-performance-teams) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)