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# IT Support Specialist

- **Company:** Aptiva Health LLC
- **Location:** Louisville, KY, United States
- **Experience:** Starter
- **Salary:** $45,760.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Desktop Computing, IP Addressing, Networking Basics, Wi-Fi Technology, Network Routers, Peripherals, Computer Equipment, Laptops
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=89d5652da44378e6

## About the Role

Do you have experience in Windows?, * Proven experience providing IT support in a corporate or enterprise environment, with a focus on desktop support and help desk operations.

 * Hands-on experience supporting Microsoft Windows operating systems.
 * Basic understanding of computer hardware and common business applications.
 * Knowledge of networking fundamentals, including IP addressing, Wi-Fi, and connectivity troubleshooting.
 * Ability to diagnose and resolve issues involving computers, printers, mobile devices, routers, switches, and other peripherals.
 * Strong problem-solving and analytical skills.
 * Excellent written and verbal communication skills with a customer service-oriented approach.
 * Ability to manage assigned tasks, prioritize workload effectively, and follow instructions accurately.

## Description

We are seeking a dedicated and entry level IT Support Specialist to join our dynamic technology team. The ideal candidate will possess a strong foundation in technical support and troubleshooting, with a passion for resolving complex IT issues efficiently. The IT Support Specialist will assist in providing hands-on technical support across multiple office locations, helping address day-to-day technical needs and supporting reliable systems for staff. This position is primarily on-site and requires travel between local offices, working under the guidance of senior team members as needed., * Provide Tier 1 help desk support to end users across multiple locations.

 * Troubleshoot hardware, software, and operating system issues on Windows-based devices.
 * Support Microsoft 365 administration tasks, including user account creation, password resets, and basic application support.
 * Configure, deploy, and maintain PCs, laptops, monitors, printers, and other end-user devices.
 * Assist with basic network connectivity troubleshooting and device setup.
 * Respond to support requests in a timely, professional, and customer-focused manner.
 * Document technical issues, resolutions, and support procedures accurately.
 * Follow established support processes and escalate issues when appropriate.
 * Travel between office locations to provide on-site technical support as needed.


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