> Markdown version of [/jobs/ext/609141-senior-travel-support-technician](https://www.wearedevelopers.com/jobs/ext/609141-senior-travel-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Travel Support Technician - **Company:** Mass General Brigham - **Location:** Somerville, MA, United States - **Experience:** Expert - **Salary:** $53,040.0 - $75,899.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Business Software, Desktop Computing, Web Browsers, Issue Tracking Systems, Microsoft Office, Network Configuration and Change Management, Foxboro, Software Engineering, Working Model 2D, Casper Suite - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=95f66d62fcf5cce0 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Field service equipment repair?, Do you have a High school diploma or GED?, * High School Diploma or Equivalent required * Can this role accept experience in lieu of a degree? No * Entry-level IT or desktop support experience * Strong customer service mindset * Comfortable with travel and working independently * Reliable transportation required * Interested in hands-on, field-based support work * Experience providing technical support, including installation, repair and troubleshooting of computers 3-5 years required Skills For Success + Strong analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently + Proven ability to manage multiple priorities, adapt quickly, and meet deadlines in a fast-paced environment + Excellent interpersonal skills with the ability to communicate effectively across technical and non-technical teams + Flexible, adaptable, and comfortable working in dynamic, day-to-day operational environments Technical Expertise + Solid knowledge of end-user technologies including phone systems, printers, and general computing equipment + Working knowledge of operating systems (Windows and macOS) and common business applications (e.g., Office 365, web browsers) + Advanced experience with macOS troubleshooting and support, including JAMF Pro administration + Hands-on experience diagnosing and resolving both hardware and software issues on MacBook and iMac devices + Understanding of network configuration and connectivity troubleshooting Communication & Documentation + Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users + Ability to document support activities, resolutions, and processes in a clear and organized manner * Schedule & Work Model ## Description Mass General Brigham Digital Enterprise team is hiring a Senior Travel Support Technician, Regional Full-Time to support our healthcare system and research devices. This is an active, travel-based role ideal for someone who enjoys variety, hands-on problem solving, and supporting end users directly. What You'll Do * Provide hands-on desktop and equipment support across multiple sites * Troubleshoot hardware, software, and access issues * Install, configure, and relocate devices and systems * Support clinicians and staff in a fast-paced healthcare environment * Document and track work through the ticketing system * Deliver excellent customer-facing IT support, * West Roxbury * South Shore * Foxboro * Occasional planned support in Somerville ️ Travel is a regular part of the role (not occasional) - great for candidates who want mobility and exposure across a large health system Additional Job Details (if applicable) Working Model Required Research equipment support in Boston / Charlestown * M-F 8a-430p ET Travel to MGB sites * Charlestown Navy Yard Home Base * Start at Home Base to review ticket system will and remain onsite or travel to other sites for ticket support * This is a travel based support role to cover MGB sites - West Roxbury, Boston, South Shore, Foxboro and more in Boston/ South Shore Region * Some coverage in Somerville occasionally planned ahead * On Call Coverage rotates every 6-8 weeks * Mileage stipend reimbursement for travel * Valid license and vehicle required ## Related Videos - [Grappling With Clunky Old Software? 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