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# Software Support Engineer

- **Company:** IQE PLC
- **Location:** Greensboro, NC, United States
- **Experience:** Experienced
- **Salary:** $80,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, C Sharp (Programming Language), Microsoft Dynamics NAV, Issue Tracking Systems, Python (Programming Language), Visual Basic .NET (Programming Language), Windows PowerShell, SQL Databases, Scripting
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=39ad4ee08a66cdc7

## About the Role

Do you have experience in Stakeholder relationship building?, * Minimum 3 years in technical support or engineering roles with strong incident, problem, and change management experience.

 * Expertise in troubleshooting, root cause analysis, and bug resolution.
 * Excellent communication and stakeholder management skills.
 * Proficiency in SQL for application support.
 * Experience with MES Solutions
 * Experience with Issue tracking platform ideally JIRA
 * Experience with ERP Solutions ideally Microsoft Dynamics NAV
 * Proficiency in VB.NET and C#, is desirable.
 * Proficiency in scripting or automation tools (e.g., PowerShell, Python) is desirable.

## Description

The Software Support Engineer is responsible for delivering technical support to maintain the stability and reliability of business-critical systems. This role focuses on diagnosing and resolving issues, implementing fixes & managing service requests. The position requires close collaboration with internal teams and external suppliers to ensure smooth operations and timely resolution of technical problems., Incident Management: Diagnose and resolve technical incidents, maintaining knowledge base documentation and communicate status updates to stakeholders.

 * Request Management: Fulfil and manage user service requests in accordance with established SLAs and quality standards.
 * Supplier Co-ordination: Liaise with suppliers to resolve technical incidents
 * Bug Resolution: Diagnose, prioritize, and resolve defects reported through the helpdesk, ensuring timely and effective remediation.
 * Problem Management: Analyse recurring issues, identify underlying trends, and recommend and implement corrective actions to prevent future occurrences.
 * Monitoring: Oversee daily system integrity & performance checks.
 * Governance & Compliance: Adhere to internal policies, compliance standards, and audit requirements., * Long Term Incentive Plans (LTIPs)
 * Professional Development and career pathways
 * Discretionary Bonus plans
 * Income Protection - Permanent Health Insurance (PHI)
 * Long Service Awards 5, 10, 15, 20, 25 and 30 years
 * Values-based recognition awards
 * Access to workplace Mental Health First Aiders/wellbeing rooms


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