> Markdown version of [/jobs/ext/609842-tier-1-support-technician](https://www.wearedevelopers.com/jobs/ext/609842-tier-1-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Tier 1 Support Technician

- **Company:** DPI COMPUTING, LLC
- **Location:** Jackson, MI, United States
- **Salary:** $35,360.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Cyber Security, Computer Literacy, Issue Tracking Systems, Network Troubleshooting, Networking Basics, Backup and Restore, Wireless Access Point, Network Routers, Firewalls (Computer Science), Information Technology, Laptops, User Accounts
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=df77ef956a2f4c64

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Customer communication?, * Genuine interest in computers, networking, or business technology

 * Basic understanding of Windows and common software applications
 * Good communication and customer service skills
 * Dependable, professional, and eager to grow
 * Able to work independently and as part of a team
 * Valid driver's license (preferred)
 * Prior IT experience or coursework is a plus - but not required

HELPFUL EXPERIENCE (NICE TO HAVE)

Any of the following is a bonus - none are required:

 * Windows 11 troubleshooting or Microsoft 365 administration
 * Basic networking - firewalls, switches, routers, or wireless access points
 * Cybersecurity fundamentals or backup systems
 * Security cameras, door access control, or structured cabling
 * Help desk, ticketing systems, or customer service experience

## Description

As a Tier 1 Support Technician, you'll work alongside our experienced team to support business clients with technical issues, equipment setup, and general IT service work. You'll be the first point of contact for client support requests - handling day-to-day technical needs and escalating more complex issues to senior staff when appropriate. Real clients, real problems, from day one.

WHAT YOU'LL DO

 * Respond to service tickets and support requests within SLA guidelines
 * Troubleshoot basic computer, software, printer, and network issues
 * Set up and configure desktops, laptops, monitors, and other equipment
 * Assist with Microsoft 365, user accounts, and password resets
 * Accompany and support senior technicians on client site visits
 * Document client systems, service tickets, and resolution notes accurately
 * Help with basic network tasks - switches, wireless access points, and cabling
 * Assist with camera, access control, and low-voltage technology projects as needed
 * Follow established escalation procedures and service standards


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)