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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mobile Technical Support Analyst - **Company:** Insight Global - **Location:** Cincinnati, OH, United States - **Experience:** Expert - **Salary:** $72,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Configuration Management Databases, Cyber Security, Intrusion Detection Systems, Phishing, Runbook, Simple Data Format, Mobile Security, Scripting, Workspace ONE, Vmware - **Published:** June 12, 2026 - **Apply:** https://www.juju.com/job/00000000g7enl3 ## About the Role 4-6 years of enterprise end-user support experience 3 years focused on enterprise iOS/iPadOS support Enterprise MDM experience Hands-on experience supporting large-scale mobile device fleets Experience with Apple Business Manager, including: Automated Device Enrollment Apps & Books Managed Apple IDs Workspace ONE experience strongly preferred VMware / Omnissa Workspace ONE certification or advanced experience Apple Device Support or Apple Device Deployment certifications Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) VMware / Omnissa VCP-DWS Basic scripting or reporting familiarity (exported reports, simple data cleanup) Experience supporting SOX, PCI, or privacy audits Experience supporting VIP users during travel, events, or high-visibility operations ## Description The Senior Technical Support Analyst (Mobile) provides advanced operational support for enterprise iOS/iPadOS devices and mobile services. This role focuses on device lifecycle support, Workspace ONE (MDM/UEM) administration from a support perspective, and carrier/telecom expense management. The position implements existing standards defined by Engineering and InfoSec and does not perform custom MDM engineering or scripting. Day-to-Day Responsibilities Provision, enroll, configure, and support corporate and COBO/COPE iOS/iPadOS devices using Apple Business Manager Automated Device Enrollment Perform Tier 2/3 incident, request, and problem management for mobile devices; provide escalation support to the Service Desk Apply and monitor MDM profiles, applications, and compliance policies; troubleshoot scope and compliance issues Manage mobile device lifecycle activities including staging, kitting, shipping, RMAs, decommissioning, and CMDB updates Administer wireless carrier accounts (adds/changes/deactivations, ports, SIM/eSIM lifecycle, device swaps) Optimize rate plans and features; perform monthly billing reconciliation, dispute management, and cost reporting Support mobile security incidents (lost/stolen devices, phishing) including remote lock/wipe actions Deliver high-quality remote and deskside support, including VIP and mission-critical users Maintain documentation, SOPs, runbooks, and knowledge base articles Support mobile-related projects (iOS upgrades, app rollouts, pilots) under guidance Pay Rate: 35/hr ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Passkeys: Truly Phishing-Resistant? 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