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# Help Desk Technician

- **Company:** J.S.T. Corporation
- **Location:** Hurlburt Field, FL, United States
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, CompTIA Security+, Issue Tracking Systems, Information Technology Operations
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=10b3c8396c646baf

## About the Role

Do you have experience in Ticketing system technical support?, * Active DoD Secret clearance

 * CompTIA Security+ certification
 * Customer Service experience

## Description

* Provide a total customer support service as a single point of contact for all issues relating to IT and IS services
 * Provide local and remote Technical Support Services for end user support
 * Maintain and return customers to normal IT Operations with the smallest possible impact
 * Provide support for IT Solutions software and hardware service requests and incidents
 * Resolve service desk tickets
 * Tier I aids support to the Proven IT Help Desk which is the first line of support for our customers
 * Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues
 * Works with clients over the phone to investigate issues and provide solutions
 * Documents calls and resolutions to ensure continuity throughout the team
 * Be able to rotate schedules if needed.


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