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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior NOC Engineer - **Company:** Arch Capital Group Ltd - **Location:** Winston-Salem, NC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Backup Devices, Cloud Computing, Computer Networks, Continuous Delivery, Continuous Integration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Hyper-V, Identity and Access Management, Virtual Private Networks (VPN), Windows Servers, Routing, Citrix Systems, TCP/IP, Virtual Machines, Virtualization Technology, VMware VSphere, Scripting, Enterprise Software Applications, Load Balancing, Computer Network Operations, Software Troubleshooting, SolarWinds (Software), Windows Services, ArcSight Event Correlation, Event Viewer, Pagerduty, Servicenow - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=30e05b89845b95c0 ## About the Role Do you have experience in Windows?, Do you have a Bachelor's degree?, * Ability to work on multiple priorities and/or projects simultaneously * Excellent listening and communication skills, both verbal and written * Strong customer relationship skills * Organized, detail-oriented and self-motivated * Ability to provide and maintain detailed documentation on each ticket * Strong computer skills and the ability to effectively communicate through e-mail * Knowledge in advanced networking configurations * Advanced Experience in Windows Operating Systems * Ability to remain in contact with customers thru the completion of the ticket * Problem-solving abilities and ability to meet reasonable deadlines * Ability to build positive and collaborative relationships * Advanced technical skills with the ability to learn new skills and adapt quickly * Off-hours on-call responsibilities (rotating shift), * Capable of adapting to a constantly changing high stress environment * Excellent customer service skills * Working knowledge of Microsoft Windows Server environments (2008 and newer), including Active Directory, Group Policy, DNS, DHCP, Windows Services, Event Viewer, and server troubleshooting. * Experience monitoring and supporting enterprise server infrastructure, including physical servers, virtual machines, storage platforms, and business-critical applications. * Familiarity with virtualization technologies such as VMware vSphere, Hyper-V, and virtual machine lifecycle management. * Experience utilizing enterprise monitoring, alerting, and IT Service Management (ITSM) platforms such as SolarWinds Orion, ServiceNow, Opsgenie, PagerDuty, or similar tools. * Ability to analyze server, application, and infrastructure alerts, identify potential service impacts, and coordinate resolution efforts with engineering and support teams. * Working knowledge of Microsoft Active Directory, user account administration, authentication services, and basic identity management concepts. * Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN connectivity, routing, and switching sufficient to troubleshoot server and application connectivity issues. * Familiarity with enterprise technologies including Citrix, load balancers, storage systems, backup platforms, and cloud-hosted infrastructure. * Experience supporting incident management processes, major incidents, event correlation, escalation procedures, and operational response activities within a 24x7x365 environment. * Exposure to automation, scripting, Continuous Integration/Continuous Delivery (CI/CD) tools, and operational tooling is desirable. * Strong troubleshooting, analytical, and communication skills with the ability to remain effective during high-severity outages, service disruptions, and time-sensitive operational incidents. Education & Experience * Bachelor's degree or equivalent working experience * 5-10 years of experience supporting enterprise IT operations within a Network Operations Center (NOC/eNOC), Service Desk, Infrastructure Operations, or similar technical support environment. * Experience supporting Major Incident processes, outage management, escalation procedures, and service restoration activities. * Demonstrated experience monitoring, troubleshooting, and supporting enterprise server, network, cloud, and application infrastructure in a 24x7x365 operational environment. * Strong analytical, organizational, and communication skills, with the ability to perform effectively in high-pressure situations and rapidly changing operational environments ## Description The Senior NOC Engineer serves as a critical first responder for enterprise technology incidents, responsible for the real-time monitoring, management, and support of our customers' network and infrastructure environments. Operating in a fast-paced, high-pressure 24x7 environment, this role is accountable for ensuring maximum service availability, performance, and operational stability across mission-critical systems., * Be a first & fast responder * Work, manage and respond to global incidents that need to be triaged, responded to, and resolved/redirected within accepted SLAs * Open tickets for customers and constantly monitor the alerts generated by tools to resolve incidents before our customers are aware * Interact frequently with technical support, service provisioning, and customer teams with clear and concise communications * Lead Incident Management call on during impacting production events ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)