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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Deltapan No 6 Inc - **Location:** Greenwood, MS, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Cyber Security, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Monitoring of Systems, Supervisory Control and Data Acquisition (SCADA), Networking Hardware, Network Troubleshooting, Productivity Software, Software Asset Management, TCP/IP, Software Troubleshooting, Network Support, Laptops, Network Server, User Accounts - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ff97ef4cd419f929 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Productivity software support?, Do you have a Associate's degree?, * 0-3 years of IT support experience * Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) * Experience with Windows operating systems and Microsoft 365 * Strong troubleshooting and problem-solving skills * Valid driver's license (for travel between cooperative locations, if needed) Preferred * Associates' degree in related field * Experience in a utility, cooperative, or industrial environment * Familiarity with SCADA, GIS, or outage management systems * IT certifications (CompTIA A+, Network+, Security+, or similar) Skills & Competencies * Excellent customer service and communication skills * Ability to work independently and as part of a team * Strong organizational and time-management abilities * Attention to detail and commitment to reliability * Willingness to learn and adapt to new technologies ## Description The IT Technician is responsible for supporting and maintaining the cooperative's technology infrastructure, ensuring reliable operation of systems essential to electric utility services. This role provides technical support to employees, assists with network and system administration, and helps maintain cybersecurity standards to support the cooperative's mission of delivering safe, reliable, and affordable power., Technical Support * Provide helpdesk support to staff for hardware, software, and network issues * Install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and other peripherals * Respond to service tickets in a timely and professional manner * Assist users with Microsoft 365, email systems, and business applications Systems & Network Support * Assist in maintaining servers, network equipment, and telecommunications systems * Monitor system performance and report issues or outages * Support backup systems and disaster recovery procedures * Help manage user accounts, permissions, and access controls Infrastructure & Utility Systems Support * Provide support for utility-specific systems such as SCADA, outage management systems (OMS), GIS, or metering systems * Coordinate with vendors on system updates, installations, and troubleshooting * Assist with technology used in substations and field operations Cybersecurity & Compliance * Follow and help enforce cybersecurity policies and best practices * Assist with system updates, patching, and antivirus management * Help ensure compliance with applicable regulations (e.g., NERC CIP, if applicable) Maintenance & Documentation * Maintain accurate documentation of systems, procedures, and troubleshooting steps * Track hardware and software inventory * Assist with technology upgrades and projects ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)