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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Support Engineer II - **Company:** Brea Networks LLC - **Location:** Brea, CA, United States - **Experience:** Expert - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Online Services, Cloud Computing, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Routing, Windows PowerShell, Azure Active Directory, TCP/IP, Virtual Local Area Networks, Cloud Platform System, Sonicwall, Firewalls (Computer Science), Network Support, Fortinet - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ce645d332dfaaedc ## About the Role Do you have experience in Ticketing system technical support?, * 5-7 years experience in IT support, networking, or MSP environments * Strong troubleshooting skills across: * Networking (TCP/IP, DNS, DHCP, VPNs) * Microsoft 365 * Advance Azure/cloud environments * Experience handling escalated or complex support issues * Strong written and verbal communication skills * High attention to detail in documentation Preferred * Experience in MSP environments * Exposure to compliance frameworks (CMMC, NIST, HIPAA, etc.) * Experience with firewalls (Fortinet, Meraki, SonicWall) * Certifications: * Network+, Security+, or equivalent * Microsoft certifications, * Microsoft Cloud: 7 years (Required) * Firewall Management: 7 years (Required) * GPO Policy Deployment: 7 years (Required) * Running Power Shell: 5 years (Required) * Advance IT support: 7 years (Required) * Server Active Directory: 7 years (Required) ## Description We're looking for a Network Support Engineer II who can handle Level 1-3 support tickets, escalations, and troubleshooting across network, cloud, and security environments. This role is primarily support-focused, but requires the ability to: * Understand how systems are designed * Make sound technical decisions during troubleshooting * Maintain compliance with security frameworks (CMMC, NIST) * Must have Microsoft Admin center experience * Microsoft Entra Cloud * Microsoft Cloud * RMM Tools Experience * PSA Tools Experience This is not entry-level support. You will be expected to resolve complex issues, communicate directly with clients, and ensure all work is fully documented and audit-ready. What You'll Do Advanced Support & Troubleshooting * Resolve Level 1, 2 and Level 3 support tickets across: * Networking (connectivity, routing, VPNs, VLANs) * Microsoft 365 environments * Azure / cloud systems (basic to intermediate) * Identity & access issues (Entra ID, MFA, permissions) * Troubleshoot issues end-to-end and implement permanent fixes, not workarounds * Act as an escalation point for Level 1 technicians Client Communication * Communicate directly with clients via phone and email * Clearly explain issues, resolutions, and timelines * Set expectations and maintain professionalism at all times Ticketing & Documentation (Critical) * Fully document all work performed in tickets, including: * Root cause * Troubleshooting steps * Resolution details * Ensure documentation is clear, complete, and audit-ready * Follow and contribute to SOPs and runbooks * Maintain accurate system and configuration documentation Compliance & Security Awareness * Troubleshoot and resolve issues while maintaining compliance with: * CMMC 2 * NIST 800-171 * Follow secure practices (least privilege, access control, etc.) * Understand how changes impact compliance and security posture Light Engineering / Implementation * Assist with small implementations and changes, such as: * Firewall rule updates * User access configurations * Network adjustments * Follow established standards when making changes * Escalate design decisions to senior engineers when needed, What Success Looks Like * You consistently resolve complex tickets without escalation * Your tickets are fully documented and audit-ready every time * Clients trust your communication and clarity * You follow processes but also understand why they exist * You escalate appropriately What This Role Is NOT * Not entry-level / help desk only * Not a pure architect or design-heavy engineering role * Not a "close tickets fast" position - quality and documentation matter as much as speed Why Join Us * Work in a compliance-driven, security-focused environment * Gain exposure to regulated environments (CMMC / DIB clients) * Clear path to Lead Network Engineer or Cybersecurity roles * High accountability, high growth environment Additional Requirements * Ability to pass background and drug check * Comfortable working with regulated and sensitive environments * Strong adherence to process, documentation, and security standards Pay: $65,000.00 - $75,000.00 per year ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Azure-Well Architected Framework - designing mission critical workloads in practice](https://www.wearedevelopers.com/videos/1529-azure-well-architected-framework-designing-mission-critical-workloads-in-practice) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)