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# GCP Application Technical Specialist

- **Company:** HCL America Inc.
- **Location:** Broward County, FL, United States
- **Experience:** Expert
- **Salary:** $161,000.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, BigQuery, Cloud Computing, Computer Telephony Integration, Continuous Integration, Data Architecture, Data Structures, DevOps, Identity and Access Management, Session Initiation Protocols, Python (Programming Language), NoSQL, Commercial Software, Cloud Services, Tensorflow, Systems Integration, Speech Recognition, WebRTC, Prophet, System Availability, Prompt Engineering, Apigee, Amazon Virtual Private Cloud (VPC), Google Cloud Functions, Xgboost, Apache Kafka, Data Management, Speech Synthesis, Terraform, Webhooks, Natural Language Understanding
- **Published:** June 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ef539f69ecb27129

## About the Role

Do you have experience in Team leadership?, 8+ years of commercial software development
experience using Java and/or Python. 2.
Design and implement scalable CCaaS and IVA
solutions leveraging leading Cloud and enterprise conversational AI / customer
service solutions including conversational IVR design, NLU/NLP modeling, intent
and flow orchestration, webhook integrations, speech-to-text/text-to-speech.3.
Architect secure, resilient cloud infrastructure
on major cloud services provider using services such as GKE, Cloud Run, Cloud
Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design,
encryption, multi-region high availability, and Infrastructure as Code
(Terraform) to support enterprise-grade customer experience platforms, Experience building and integrating AI/ML
solutions such as Xgboost, SARIMA, Prophet, prompt engineering and TensorFlow
into production systems.8.
Understanding model lifecycle including
evaluations, hyperparameters, tuning, and ongoing monitoring, model governance,
bias mitigation, and explainability.9.
Experience with Agile development, CI/CD, DevOps
and Observability.10. Hands
on experience with Kafka, Relational, and/or NoSQL databases. 11. Experience
in Data Architecture design and modeling should possess strong skills in
designing and modeling complex systems and architectures.12. Understanding
of data structures, algorithms, and design patterns13. Looks
proactively beyond the obvious for continuous improvement opportunities.14. Leadership
and communication: lead teams and collaborate with stakeholders, so strong
leadership and communication skills are essential.

## Description

Architect, implement, and optimize CCaaS
solutions, including ACD (Automatic Call Distribution), skills-based routing,
dialer, omnichannel capabilities, and campaign management, ensuring scalable,
secure, and compliant contact center operations.5.
Have experience in leading integrations and
migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI
integrations, webhooks, SIP/WebRTC, security configuration, and transition from
legacy contact center platforms to Cloud based solutions.6.
Design, develop, and maintain data
pipelines/models/datasets to support CCaaS data platforms while ensuring data
quality, reliability, security, and compliance.


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