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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User & Infrastructure Support Engineer - **Company:** Sesheng, LLC - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Microsoft Azure, Backup Devices, Microsoft Online Services, Business Software, Microsoft Outlook, Cloud Computing, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Hyper-V, Identity and Access Management, Information Technology Operations, Networking Hardware, Virtual Private Networks (VPN), Networking Basics, Network Diagrams, Remote Service Software, Security Software, Microsoft SharePoint, Virtualization Technology, Wide Area Networks, Wi-Fi Technology, Network Routers, Enterprise Software Applications, ServiceNow IT Service Management, System Availability, Firewalls (Computer Science), Information Technology, Patch Management, Laptops, Network Server, Cisco, Servicenow, ManageEngine, Vmware - **Published:** June 23, 2026 - **Apply:** https://www.dice.com/job-detail/0b504a27-06d4-4dd1-8f09-8fb2fc9fcfe9 ## About the Role * Strong troubleshooting and analytical skills. * Good understanding of Windows OS, Microsoft 365, and networking fundamentals. * Knowledge of Active Directory, Azure/Entra ID, VPN, and endpoint management tools. * Familiarity with cybersecurity practices and enterprise IT environments. * Hands-on experience with IT ticketing systems and remote support tools. * Good communication and user-handling skills. * Ability to work independently and manage multiple priorities. __________________________________________________ Preferred Technical Knowledge * Microsoft Windows 10/11 Administration * Microsoft 365 & Teams Administration * Active Directory & Group Policy * Basic Networking (Switches, Routers, Firewall, Wi-Fi) * Endpoint Security & Antivirus Solutions * Backup Solutions and Patch Management * Virtualization Platforms (VMware/Hyper-V) * ITSM Tools (ServiceNow, Freshservice, ManageEngine, etc.) __________________________________________________ Educational Qualification * Bachelor's degree in Computer Science, Information Technology, or related field., * 3-6 years of experience in IT infrastructure and end-user support roles., * Microsoft Certified * CompTIA A+/Network+ * ITIL Foundation * Cisco CCNA (Preferred), * Incident resolution within SLA * End user satisfaction score * Infrastructure uptime and availability * Patch and compliance adherence * Asset management accuracy * Reduction in repeat incidents ## Description The End User & Infrastructure Support Engineer will be responsible for providing technical support to end users, maintaining IT infrastructure, ensuring system availability, and supporting enterprise IT operations across offices, plants, and remote locations. The role includes management of desktops, laptops, servers, networks, Microsoft 365 environment, security tools, and IT service requests., End User Support * Provide L1/L2 technical support for desktops, laptops, printers, mobile devices, and business applications. * Resolve hardware, software, operating system, and connectivity issues within agreed SLAs. * Support onboarding and offboarding activities including user account creation, system allocation, and access management. * Install, configure, and troubleshoot Windows operating systems and enterprise applications. * Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint. * Maintain IT asset inventory and endpoint compliance records. * Coordinate with vendors for hardware repairs and warranty support. * Conduct user awareness sessions and basic IT training when required. Infrastructure Support * Monitor and maintain LAN/WAN, Wi-Fi, VPN connectivity, and network devices. * Support management of servers, storage, backups, virtualization, and cloud infrastructure. * Assist in administration of Active Directory, Group Policies, DNS, DHCP, and file services. * Support implementation and monitoring of cybersecurity tools such as antivirus, endpoint security, DLP, MFA, and email security solutions. * Perform routine health checks, patch management, and preventive maintenance activities. * Support backup and disaster recovery operations. * Coordinate with OEMs and service providers for issue resolution and infrastructure upgrades. IT Operations & Governance * Maintain documentation related to infrastructure, SOPs, network diagrams, and support processes. * Ensure adherence to IT policies, cybersecurity standards, and compliance requirements. * Participate in IT projects, rollouts, migrations, and digital transformation initiatives. * Track incidents and service requests through ITSM/ticketing tools. * Support audit activities and closure of IT observations. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)