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# Technical Support Specialist (HVAC)

- **Company:** PGNA INC
- **Location:** Niles, IL, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** AutoCAD, Ladder Logic
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b4a6842c95f438e2

## About the Role

Do you have experience in Refrigeration?, Do you have a Associate's degree?, * Associate's degree and/or five (5)+ years of direct work experience without formal education

 * Minimum of three (3) years of process cooling experience preferred
 * Knowledge of basic PLC ladder logic, AutoCAD drawings, system level controls, refrigerant equipment, pumps, tanks, and piping
 * Ability to read and comprehend schematics, wiring diagrams, ladder logic, etc.
 * Prior experience in customer service (either face-to-face or over the phone)
 * Excellent verbal and written communication skills
 * Must have strong interpersonal skills and provide high-quality customer service

## Description

The Technical Support Specialist actively resolves the day-to-day technical needs of customers by managing problems and solutions. This position will report to the Service Manager and is located in Niles, Illinois., * Respond to external and internal customers (primarily via phone)

 * Understand customer concerns and resolve problematic issues in a professional manner
 * Provide after-hours phone support
 * Communicate with customers, engineering, sales, and service management
 * Troubleshoot and provide suggestions to resolve electrical, mechanical, technical, or industry related issues
 * Document events for future reference and create corrective action reports (CARs) as needed


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