> Markdown version of [/jobs/ext/611391-desktop-support-technician-i-contract](https://www.wearedevelopers.com/jobs/ext/611391-desktop-support-technician-i-contract). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Technician I (Contract)

- **Company:** The Intersect Group
- **Location:** Scottsdale, AZ, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, System Configuration, Multi-Factor Authentication, Microsoft Exchange Server, Desktop Environments, Virtual Private Networks (VPN), Microsoft Office, Network Architecture, ServiceNow IT Service Management
- **Published:** June 24, 2026
- **Apply:** https://www.dice.com/job-detail/4a04e722-0316-42cd-b2f7-75fed278ef27

## About the Role

* High school diploma or GED required
 * Minimum 1 year of experience in desktop support or a related IT role
 * Experience troubleshooting WAN/LAN connectivity, VPN access, and desktop environments
 * Working knowledge of:
 + Windows 10 operating systems
 + Microsoft Office Suite (Word, Excel, Outlook)
 + Microsoft Exchange tools
 + Software installation and basic system configuration
 * Basic understanding of network infrastructure and architecture
 * Strong attention to detail and problem-solving abilities
 * Excellent communication, interpersonal, and customer service skills
 * Ability to manage multiple tasks and priorities in a fast-paced environment
 * Self-motivated with the ability to work independently and meet deadlines
 * Strong organizational skills and a proactive, "can-do" mindset
 * Ability to pass background check and drug screening

Why This Role?

 * Gain experience supporting critical infrastructure within a leading financial technology environment
 * Work with modern enterprise tools and security-focused systems
 * Build foundational IT skills in a collaborative, professional setting
 * Opportunity to grow within a highly respected and innovative organization

## Description

The Desktop Support Technician I is responsible for providing hands-on technical support to internal users, resolving day-to-day IT issues, and collaborating with senior technicians to ensure a seamless technology experience. This role is ideal for someone early in their IT career who thrives in a fast-paced, service-oriented environment., * Troubleshoot and resolve Level 1-2 technical issues for internal users, escalating when needed

 * Provide support for multi-factor authentication (MFA) tokens and secure access tools
 * Support mobile devices including iPhones and mobile hotspots (MiFi)
 * Accurately document, track, and update all work using an IT ticketing system
 * Perform basic administration of Active Directory users and groups under guidance
 * Partner with senior technicians to ensure timely and effective issue resolution
 * Deliver professional, responsive, and customer-focused communication
 * Maintain a strong focus on security, risk mitigation, and data confidentiality
 * Stay current on emerging technologies and best practices
 * Complete all tasks with accuracy, efficiency, and a high level of service quality
 * Support additional tasks and assignments as needed


## Related Videos

- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [WeAreDevelopers LIVE - Gaps in CSS,  EU Accessibility Act and more!](https://www.wearedevelopers.com/videos/1314-wearedevelopers-live-gaps-in-css-eu-accessibility-act-and-more)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)