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# Contact Center Solutions Engineer

- **Company:** AllSTEM Connections
- **Location:** Ontario, CA, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** VoIP, Data Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Citrix Systems, Systems Integration, TCP/IP, Wide Area Networks, Cloud Platform System, Firewalls (Computer Science), Information Technology
- **Published:** June 24, 2026
- **Apply:** https://www.dice.com/job-detail/e545bb7a-b13f-459a-95af-c4a4811a49db

## About the Role

Education: Bachelor's degree in Computer Information Systems, Telecommunications, or a related technical field.
Technical Mastery (Must-Haves):
oExpertise in NICE CXOne: Proven ability to manage complex infrastructures and design/support call flow scripts within the CXOne ecosystem.
oVoice Technology Breadth: Deep experience with PBX, gateways, ACD, voicemail, and call recording systems.
oNetwork Fundamentals: Solid knowledge of WAN/LAN, TCP/IP, SBCs, firewalls, DNS, DHCP, and Citrix deployments.
oProtocol Proficiency: Expert understanding of VoIP and SIP call routing technologies.
Experience: 5+ years in the support and development of solutions within complex, multi-location telecommunications environments.
Certifications (Preferred): NICE CXOne certification or CCNA-Collaboration.
Soft Skills: Exceptional oral/written communication skills and the ability to perform complex problem isolation under high-pressure scenarios.

## Description

Solutions Architecture (40%): Lead the design, development, and implementation of contact center telephony projects. Evaluate innovative technologies and propose methodologies to improve organizational effectiveness across a multi-vendor infrastructure.
Technical Innovation (25%): Partner with IT peers and external experts to develop and propose improvements in scripting efficiency and system integration to drive performance.
System Stewardship (20%): Maintain an expert-level understanding of the telecommunications and data system ecosystem. Anticipate business and customer impacts resulting from cross-system and cross-process changes.
Infrastructure Support (10%): Provide advanced-level support for system patching, hardening, hardware/software upgrades, and break/fix activities. Provide 24/7 on-call support as needed for mission-critical events.
Operational Optimization: Analyze existing environments to identify deficiencies and deliver recommendations for optimization, particularly during migrations from on-premise hardware to cloud-native platforms.


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