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# SAP Customer Service Representative

- **Company:** On Board Companies
- **Location:** Auburn Hills, MI, United States
- **Salary:** $52,437.0
- **Contract:** Temporary contract
- **Skills:** SAP (Applications), SAP R/3
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=06edb2affde409b0

## About the Role

Do you have experience in Sales order data entry?, Do you have a High school diploma or GED?, * High school diploma required; associate or bachelor's degree preferred.

 * Previous customer service experience required.
 * Order entry experience required.
 * SAP R/3 or equivalent ERP system experience preferred.
 * Strong communication, problem-solving, and organizational skills.
 * Ability to manage multiple priorities in a fast-paced environment.

## Description

A successful Customer Service Representative (CSR) maintains a customer-focused mindset that enables the delivery of exceptional customer service. The CSR has complete ownership of the order management process, from initial order entry through product delivery for assigned accounts.
The CSR interacts with customers as well as internal and external business partners. By developing strong working relationships, the CSR aligns internal resources and capabilities to achieve the goal of zero-defect customer satisfaction. Strong communication skills are essential to translate customer needs into actionable information that supports timely decision-making and issue resolution., * Manage customer engagement and order management activities.

 * Process SAP transactions, including order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, and invoices.
 * Build strong working relationships with commercial team partners to exceed customer expectations.
 * Analyze customer ordering patterns to anticipate customer needs.
 * Serve as a liaison between customers and internal teams regarding administrative and technical matters, including EDI, Capture, and My DuPont systems.
 * Respond to customer inquiries and complaints in a timely and professional manner.
 * Review daily reports to proactively identify and resolve issues, including open order reports, returns reports, SAP block reports, and promise/failure reports.
 * Demonstrate flexibility and adaptability in a dynamic, fast-paced team environment.
 * Quickly identify customer issues and take ownership of their resolution.
 * Investigate and drive timely resolution of customer disputes through collaboration with customers, credit teams, and sales representatives.
 * Make return authorization decisions related to quality complaints within assigned Delegation of Authority (DOA) limits.
 * Communicate relevant customer information, including forecasts, new projects, and organizational changes, to the account management team.


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