> Markdown version of [/jobs/ext/611623-hardware-success-specialist](https://www.wearedevelopers.com/jobs/ext/611623-hardware-success-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Hardware Success Specialist - **Company:** Drivosity, LLC - **Location:** Clermont, FL, United States - **Experience:** Starter - **Salary:** $37,440.0 - $41,600.0 - **Contract:** Franchise - **Skills:** JIRA, Software as a Service, Global Positioning Systems (GPS), Monitoring of Systems, Salesforce.Com, Wi-Fi Technology, Mttr, Performance Monitor, Hardware Infrastructure, Hubspot - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d18f1f43e7d36dbb ## About the Role * Growth Potential: As we scale, the Success team is the frontline for new processes and leadership opportunities., * 1-2 years in Customer Success, Technical Support, or Account Management. * Experience with CRM and support tools (e.g., Salesforce, HubSpot, Jira). * Exposure to IoT, GPS, or connected-hardware support is a strong plus. * A background in food service or delivery is a major plus - you already know their world. Note: This role is the front line of hardware uptime. If you're the type who spots a problem and fixes it before anyone else even notices, you're exactly who we're looking for. ## Description * Proactive Monitoring & Outreach: Watch system-health dashboards to catch offline or malfunctioning hardware, then reach out through the channel most likely to get a fast response - call, text, or email - to drive it to resolution. * Remote Troubleshooting: Walk non-technical store staff through resets, wiring checks, connectivity fixes, and configuration steps for GPS toppers and in-store displays. * Replacement & Inventory Coordination: When a unit can't be fixed remotely, coordinate the replacement - initiate RMAs, track outbound/return shipments, and keep hardware inventory records accurate so no store sits offline waiting on a part. * Relationship Management: Build rapport with franchise owners and managers, shifting their perception of support from "fixing a problem" to "ensuring success." * Data Accuracy: Document every interaction and resolution in our CRM so the product team can pinpoint recurring hardware pain points. * Deployment Support: Help newly onboarded stores get their initial hardware setup right the first time. What Success Looks Like This is a measured role. Within the first 90 days you'll be expected to own a defined book of stores and move the metrics that matter: * % of hardware issues caught proactively - before the customer reports them. * Mean time to resolution (MTTR) - from issue detected to unit back online. * Fleet uptime / hardware health % - across your assigned stores. * Proactive contact rate - outreach completed on flagged units within target SLA. What You Bring to the Table * A Builder's Instinct: You like solving puzzles and helping people feel empowered by technology - you're the one who fixes the Wi-Fi before anyone else notices it's slow. * Communication Mastery: You can translate tech-speak into plain English for a store manager who's in the middle of a dinner rush. * Tech Literacy: Comfort with basic hardware components, Wi-Fi/cellular connectivity, and SaaS monitoring tools. * Persistence: You don't leave one voicemail and walk away. 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