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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - I - **Company:** CAREER PERSONNEL INC - **Location:** Augusta, GA, United States - **Experience:** Starter - **Salary:** $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Computer Networks, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Password Management, Software Deployment, TCP/IP, Computer Equipment, Information Technology, Laptops - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b6e46f39ba7737e4 ## About the Role Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * High School Diploma or GED and at least one (1) year of experience providing technical support, help desk services, or related IT support functions. * Working knowledge of Microsoft Windows operating systems and Microsoft Office applications. * Experience troubleshooting computer hardware, software, printers, and basic network connectivity issues. * Familiarity with Active Directory, user account administration, and password management. * Experience working with ticketing systems and documenting technical support activities. * Ability to diagnose problems, identify solutions, and resolve technical issues in a timely manner. * Strong customer service and communication skills, both verbal and written. * Ability to manage multiple priorities and work effectively in a fast-paced environment. * Ability to work independently and as part of a team. * Strong organizational skills, attention to detail, and commitment to quality service. * Motivated self-starter with a positive attitude and willingness to learn new technologies. * Flexibility to adapt to changing priorities, technology updates, and business needs., * Experience supporting healthcare, government, or enterprise environments. * Experience with Microsoft 365 administration and support. * Basic understanding of networking concepts, including TCP/IP, VPNs, and wireless connectivity. * CompTIA A+, Network+, or similar technical certification a plus ## Description IT Support Specialist I, * Serves as an IT Support Specialist I * Provides first-level technical support to end users by troubleshooting hardware, software, network, and peripheral issues. * Installs, configures, and maintains desktop computers, laptops, printers, mobile devices, and related equipment. * Responds to and documents service requests and incidents through the designated ticketing system. * Assists users with password resets, account management, system access, and software installations. * Performs routine maintenance, updates, and troubleshooting of computer systems and applications. * Escalates complex technical issues to higher-level IT staff as needed and follows up to ensure resolution. * Assists with workstation deployments, equipment inventory management, and technology refresh projects. * Provides guidance and training to users on standard hardware, software, and cybersecurity best practices. * Supports audiovisual equipment and virtual meeting technologies as needed. * Maintains accurate documentation of technical procedures, equipment inventories, and support activities. * Ensures compliance with agency policies, security standards, and IT procedures. ## Related Videos - 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