> Markdown version of [/jobs/ext/611657-tier-1-it-help-desk-technician-social-media](https://www.wearedevelopers.com/jobs/ext/611657-tier-1-it-help-desk-technician-social-media). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 IT Help Desk Technician/Social Media - **Company:** Campbell Clinic - **Location:** Cookeville, TN, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Active Directory, Apple IOS, Software Applications, Information Systems, Microsoft Office, Microsoft Software, Windows Search, Windows Servers, Print Servers, TCP/IP - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9fd50c59a6a0f789 ## About the Role Do you have a valid Driver's License license?, Do you have experience in iOS?, Do you have a High school diploma or GED?, Education: High School Graduate or General Education Degree (GED): Required Associate's Degree (two year college or technical school) or Work Equivalent, Field of Study: MIS, CS or Engineering Technology Bachelor's Degree (four year college or technical school) Preferred, Field of Study: MIS, CS or Engineering Experience: 1 year of experience in MIS, CS or Engineering Technology Computer Skills: Microsoft Windows Desktop Operating Systems (required) Microsoft Windows Server Operating Systems (recommended) Microsoft Active Directory (recommended) Microsoft Office Suite (required) Advanced networking methodologies (TCP/IP) (recommended) Network Printing and Queuing (required) Smart Phone IOS/Android (required) VNC or similar remote control software (highly recommended), A+/Network+certification recommended, Microsoft technologies certification or other network engineering or administration technologies a plus. Valid driver's license with insurance coverage required to drive to remote locations. ## Description Provides technical support to end user community and administers and maintains all technology systems for the organization., * Provides on-site and remote support to end users on a variety of issues. * Responds to telephone calls, emails, submitted helpdesk tickets and face to face requests for technical support. * Identifies, researches and resolves technical problems. * Documents, tracks and monitors support calls to ensure timely resolution. * Provides end user support for all network-based software applications. * Installs and configures PC workstations, laptops and tablet PCs. * Visits remote sites on a rotating and as-needed basis to perform end user functions not capable of being resolved remotely. * Determines and recommends which products or services best fit the organization's needs. * Plans, writes and maintains documentation pertaining to systems operation and end user documentation. * Ensures that sufficient documentation is available and maintained for all staff to ensure correct/optimal utilization of system features. * Maintains inventories of hardware, software, forms etc… * Maintains log of software application problems and status. * Administers telephone systems and voicemail systems (move/add/delete/change and/or repair.) * Assists all personnel with presentation/conference equipment and programs. * Installs, configures and troubleshoots network printing. * Works in conjunction with vendors and contractors to support and administer information systems. * Maintains domain user account information including rights, security and system groups. * Assists in training new employees to the level required for optimum job performance and provides refresher training for existing employees as needed. * Regular and predictable attendance * Ability to work in a cooperative manner with others * Performs other duties as assigned ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Just-in-time Compilation in JVM](https://www.wearedevelopers.com/videos/240-just-in-time-compilation-in-jvm) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Talk to the Duck - Secrets of the Debugging Masters](https://www.wearedevelopers.com/videos/470-talk-to-the-duck-secrets-of-the-debugging-masters) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)