> Markdown version of [/jobs/ext/611690-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/611690-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Hireology, Inc. - **Location:** Chicago, IL, United States - **Experience:** Starter - **Salary:** $65,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Bash Shell, Software as a Service, Ethernet, Identity and Access Management, Virtual Private Networks (VPN), Networking Basics, Productivity Software, Shell Script, TCP/IP, Wi-Fi Technology, Okta, Software Troubleshooting, Slack, Casper Suite, Gsuite, Zendesk - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=04f1e39d98b9ae8e ## About the Role Do you have experience in macOS administration?, * 1-3 years in an IT support role * Experience with Jamf or another macOS MDM tool * Experience with an identity and access management platform (Okta, Entra, or similar) * Solid understanding of networking fundamentals including Ethernet, TCP/IP, Wi-Fi, and VPN * Strong communication skills - you can explain technical concepts clearly to a non-technical audience * A self-starter mindset with the ability to manage and prioritize multiple open issues simultaneously, * Experience supporting users in a SaaS or tech-forward environment * Google Workspace administration experience * Shell scripting, Bash, or other automation experience * Familiarity with compliance frameworks like SOC 2 & ISO 27001 * Experience with Zendesk or a similar helpdesk ticketing platform * Exposure to AI and productivity tools at scale (Glean, Claude, Copilot, etc.) ## Description We are seeking an IT Support Specialist to join the Hireology IT team. In this role, you'll report directly to the IT Manager and serve as a key partner for both our in-office and remote employees - handling everything from hardware and software troubleshooting to SaaS account management, identity and access controls, and endpoint security. We run a lean IT team - you'll get real, day-one ownership, building skills and tackling problems that would take years to reach in a larger department. You'll work closely with our IT Manager to define and continuously improve the processes that keep Hireology running smoothly. What You Will Do * Provide day-to-day technical support to employees across hardware, software, networking, and SaaS platforms * Maintain and support our macOS-only environment, including device setup, configuration, and lifecycle management * Administer and support core SaaS tools including Jamf, Okta, Google Workspace, Slack, Zoom, Zendesk, and Glean * Support endpoint security and compliance initiatives, including SOC 2 * Test and coordinate software upgrades and OS deployments prior to company-wide rollout * Develop and maintain IT documentation and inventory * Obtain and maintain certifications in core platforms (Jamf, Okta, and others as the stack evolves) In Your First 90 Days * Get hands-on with our full tech stack - learn how we provision devices, manage access, and support the business day to day * Take ownership of the helpdesk queue and start resolving tickets independently * Own your first full employee onboarding or offboarding end to end * Identify one process or gap you want to improve and bring a proposal to the team * Complete your Jamf 200 course and certification, This is a hybrid role based out of our Chicago office four days a week - Monday, Tuesday, Wednesday, and Thursday are in-office days. That said, there will be times (company events, team sprints, etc.) that call for a full week on-site, and we ask that you're able to accommodate that when needed. ## Related Videos - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 131 - AI'm not sure about OSS](https://www.wearedevelopers.com/magazine/472-dev-digest-131-ai-m-not-sure-about-oss) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)