> Markdown version of [/jobs/ext/611707-retail-store-it-systems-lead](https://www.wearedevelopers.com/jobs/ext/611707-retail-store-it-systems-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Retail Store IT Systems Lead - **Company:** Variety Stores LLC - **Location:** Henderson, NC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JIRA, Software Bug Management, Cyber Security, Information Systems, Computer Maintenance, Information Technology Operations, Networking Basics, Oracle (Applications), PCI Data Security Standards, Information Technology, Servicenow - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7cd67380eb2fd538 ## About the Role Do you have a valid Certified Project Manager certification?, Do you have experience in Vendor relationship management?, Do you have a Associate's degree?, * Associates degree in Information Systems, Business, or a related field (or equivalent experience). * 3+ years of experience in retail systems or IT operations, including vendor and project management. * Strong knowledge of POS systems (hardware and software), preferably NCR, Toshiba, or Oracle MICROS. * Solid understanding of PCI compliance and security best practices. * Experience coordinating cross-functional teams and managing timelines across departments. * Excellent communication, problem-solving, and organizational skills. Preferred Skills: * Familiarity with service desk/ticketing platforms (e.g., ServiceNow, Jira, Happyfox). * Project Management certification (PMP, CAPM, or similar) is a plus. * Experience in retail technology deployments at scale (multi-unit, national footprint). * Understanding of networking basics, cabling, and low-voltage system planning., * 3 year(s): 3+ years of experience in retail systems or IT operations, including vendor and project management., Required * Associates or better in Information Technology or related field, * Team Player: Works well as a member of a group * Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well * Dedicated: Devoted to a task or purpose with loyalty or integrity, * Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization ## Description The Retail Store Systems Lead is responsible for the end-to-end support and performance of store technology systems across all retail locations. This includes managing relationships with the POS vendor, ensuring PCI compliance, maintaining POS depot hardware, and overseeing system implementation for store openings, closings, and special projects. The role plays a key part in aligning technology initiatives with operational excellence and compliance requirements in a fast-paced retail environment., POS Vendor Management * Serve as the primary point of contact for the POS software/hardware vendor. * Manage vendor SLAs, support escalations, updates, and performance reviews. * Coordinate system upgrades, feature deployments, and bug fixes with vendor teams. PCI Compliance & Security * Ensure all store systems are compliant with PCI DSS requirements. * Coordinate with InfoSec and compliance teams on audits, remediation plans, and data protection protocols. * Maintain documentation and participate in regular reviews of security practices across store environments. POS Depot & Hardware Maintenance * Oversee inventory, repair, and lifecycle management of POS hardware across all locations. * Manage depot processes including RMA handling, staging, and shipping of equipment. * Coordinate hardware refreshes and replacements in collaboration with field teams. New Store Openings & Closures * Lead the technical planning and execution of store technology deployments for new locations. * Coordinate timelines and system installations across construction, operations, and IT teams. * Ensure proper decommissioning, data sanitation, and asset recovery for closing stores. Project Management * Lead cross-functional technology projects including hardware/software rollouts, infrastructure upgrades, and system enhancements. * Develop and maintain project plans, communicate milestones, and manage risks. * Document procedures and provide post-project analysis to identify improvements. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Coffee With Developers Michael Koitz](https://www.wearedevelopers.com/videos/891-coffee-with-developers-michael-koitz) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)